Personal Shopper

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Personal Shopper

The role represents the ultimate level of sales and service. Personal Shoppers are full commission and the rate of pay increases as specific sales volume targets are achieved. Personal Shoppers are expected to generate a minimum of $1.5M per year and are on full commission which makes their earnings potential unlimited. Upon reaching higher volume targets, Personal Shoppers are equipped with additional rewards and support tools.

Specific responsibilities include (but are not limited to) the following:

Sell the entire store and wardrobe customers from head to toe

Cultivate new customers and introduce to Holt Renfrew

Demonstrate product and style expertise, specifically how it will help satisfy the customer’s needs

Ensure private shopping suites and areas are maintained to visual standards

Consistently deliver Holt Renfrew’s “Create the Extraordinary” sales and service to all customers

Exceed all sales and service goals and targets

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

Maintain and regularly update customer profiles and information on Holt Renfrew systems

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

Provide on and off-site selling and service to clients

Communicate regularly with personal customers through phone, mail, and electronic methods regarding in-store events, marketing programs, merchandise requests, sales follow-up, birthdays, etc.

In partnership with manager, maintain regular contact with the Buying and Exclusive Services Teams to ensure customer needs are understood and the service experience remains relevant

Network within the community to raise profile of the role and Holt Renfrew

Resolve all customer service issues and partner with selling management on any issues outside of guidelines

Comply with all Health & Safety policies and requirements

Perform other duties, as assigned

Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

Proven ability to exceed sales targets

Has established high value/high potential customer base with a minimum value of $1.5M in sales

Knowledgeable of wardrobing and styling techniques

Expertise in establishing customer relationships which translate into sales; is empathetic

Skilled at the emotional aspects of a sale; connects with customers and leverages relationships

Highly collaborative; working with and through others in a team-oriented environment

Entrepreneurial, competitive, self confident, and self-motivated

Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

Minimum of five or more years experience in a commission sales environment

The measures of success:

Contribution to financial objectives

Individual objectives linked to the achievement of department goals

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.