Pharma & Life Sciences Engagement Manager

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

Some of the largest pharmaceutical companies in the world run their AI search programs on Profound, and the work spans various topics: brand and disease-state narratives that must hold up to medical, legal, and regulatory scrutiny; HCP, patient, and caregiver audiences asking very different questions of the same model; and answers that carry real consequences when an engine gets efficacy, safety, or access information wrong.

As an Engagement Manager for Pharma & Life Sciences, you'll be the driving force behind the AI search program for a portfolio of large pharmaceutical customers. You'll sit alongside commercial, brand, digital, medical affairs, and compliance stakeholders — translating between what large language models actually do and what a regulated organization is able to act on. You'll own implementation, adoption, and measurable outcomes, and you'll be the person our customers trust to tell them what's true about how AI represents their therapies.

What you'll do

Serve as the primary point of contact and trusted advisor for a portfolio of enterprise pharmaceutical and life sciences customers, including several of the largest manufacturers in the world

Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform

Partner with brand, commercial, digital, and omnichannel teams to connect AI search visibility to brand strategy, launch plans, and existing HCP and DTC programs

Navigate MLR (medical, legal, regulatory) review with your customers — anticipating what will and won't clear, structuring recommendations so they survive review, and helping teams move faster inside their approval process rather than around it

Advise on how AI engines surface, efficacy, safety, and access information about a therapy across its indications, and work with customers and our Product team when an engine represents it inaccurately

Advise customers on shaping the AI search landscape for pipeline and pre-launch therapies, building the scientific and educational foundation that will inform how AI engines understand emerging disease areas, unmet needs, and future treatment options, alongside evaluating and improving the representation of in-market brands

Account for the distinct search behavior of HCPs, patients, and caregivers, and handle health information in AI answers with the care it requires

Interface credibly with medical affairs, scientific communications, and publications teams on how clinical and scientific content shows up in AI answers

Partner with global, regional, and local stakeholders to translate enterprise brand strategy into market-ready AI search programs, navigating local regulatory requirements, promotional standards, language, and channel nuances while maintaining global consistency at scale

Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks to each customer's marketing and AI search program

Develop a deep understanding of customer objectives and proactively manage relationships with key stakeholders across brand, commercial, medical affairs, IT, procurement, compliance, and executive teams

Become an expert in the AI search space and develop a strong understanding of how large language models work

Effectively multi-thread customer engagements to mitigate risk from the reorgs and brand-team turnover common in large pharma

Partner closely with the Account Management team to ensure value delivery aligns with commercial goals, and support expansion across brands, therapeutic areas, and regions within an account

Collaborate internally with Sales, Product, and Engineering to optimize implementation, resolve technical challenges, and shape the pharma roadmap

Act as our internal center of gravity for pharma: codify what works into playbooks, benchmarks, and points of view the rest of the team can use

Who you are

5 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, consulting, or agency capacity

Deep pharmaceutical or life sciences experience — you've worked inside a manufacturer, at a healthcare agency, or at a vendor serving pharma, and you can hold your own in a room with a brand lead, an MSL, and regulatory counsel

Fluency in pharma commercial marketing: brand launches, lifecycle management, HCP and DTC campaigns, omnichannel engagement, and agency management

Direct, hands-on experience with MLR review cycles and compliant content workflows; familiarity with the promotional guardrails pharma marketers operate under (fair balance, on-label communication, adverse event reporting expectations)

Working understanding of medical affairs and scientific communications, and the line between promotional and non-promotional content

Excellent communication skills with the ability to deliver presentations and demonstrations effectively to both marketers and scientific audiences

Self-motivated and driven, with a passion for building strong customer relationships

Comfortable diving into challenges and operating in ambiguous environments — including being the first person to answer a question no one in the industry has answered yet

Strong analytical mindset with comfort working with quantitative data

Ability to own processes end to end with strong critical thinking skills

Comfortable managing multiple initiatives simultaneously

Nice to have

Experience in the search, SEO, or digital marketing industry

Exposure to multiple therapeutic areas, or to global and regional market differences in pharma marketing

Strong familiarity with pharma data and privacy expectations (HIPAA, GDPR) and enterprise security review processes

Location

This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $110,000 - $180,000 before variable compensation. Profound's total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.