Phonathon Caller

Job Description

• JOB SUMMARY:
• As a Phonathon Caller, your principal responsibility is to represent the case for charitable gifts to the University of Richmond through phone calls to alumni and parents. In this role, you will represent UR by educating our donor base about the importance of annual support, updating them on campus news and encouraging them to make a gift. This will require you to develop an in-depth understanding of the University and its external constituents. You will be expected to act professionally at all times while creating a strong relationship between the University and its donors. Throughout the semester you will receive training and guidance to further your development as an effective Phonathon Caller. In addition to raising financial support for the University, each caller will gain a deeper understanding of the University, learn valuable communication and negotiation skills, understand what motivates people to support charitable causes, and experience valuable interactions with Richmond alumni and parents. This is a challenging and rewarding opportunity.

SPECIFIC DUTIES:

• •Responsible for calling a minimum of two sessions per week. Each session is three hours long.
• •Arrive to each calling shift on time with a positive attitude.
• •Participate in ongoing training and coaching that will help you to gain a deeper understanding of the University and the importance of annual support, as well as learning successful solicitation strategies and Phonathon procedures.
• •Using detailed scripts and calling segments, call alumni and parents to request gifts to the University.
• •Work with other callers in a team-oriented environment.
• •Handle personal information with discretion and confidentiality.
• •Have Fun!

QUALIFICATIONS:

• •A current student of the University of Richmond and in good academic standing
• •Federal Work Study in this position earn Cannot
• •Excellent spoken and written English
• •Thorough knowledge of the University
• •Reliable and dedicated
• •Confident and friendly disposition
• •Strong communication and negotiation skills
• •A positive attitude and a willingness to talk with alumni, parents and friends of the University.

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.