PHONE TRIAGE/APPOINTMENT SCHEDULING

Description

Job Title: Phone Scheduler/Triage Nurse

Job Classification: Clinical Staff

Primary Function: Reports to: Clinic Supervisor/Administrator Supervises: None

Typical Duties:

• •The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services.
• •Provides nursing triage services and health advice under the direction of a physician to patients over the phone.

• •Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols.
• •Responsible for scheduling appointments, follow up appointments, annual exams, etc.
• •Calls patients that are discharged from the ED and/or hospital and schedules the required appointments.
• •Processes refill requests received from patients or pharmacies via phone or electronic format.

• •Provide professional assistance to physicians and staff working as a team to provide quality healthcare to patients.
• •Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse.
• •Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services.
• •Conveys the clinic purpose to patients, physicians, and staff.
• •Conforms to clinic dress code.
• •Attends and participates in all in-service, department, and clinic meetings.
• •Supports management decisions and makes recommendations for improvements.
• •Meets attendance standards.
• •Performs other duties as assigned by administration.

Requirements

Prerequisites:

• •Must hold a valid nursing or medical assistant license.
• •Must be familiar with basic medical office procedures.
• •Must have a working knowledge of OSHA and HIPAA regulations.

Physical Requirements:

• •Must be able to stand 6-8 hours daily.
• •Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment.
• •Must be able to multitask and work in stressful situations.