Planning and Ops Manager, Account Management Excellence

Amazon is looking for an experienced Inventory Planner with a background in inventory or supply-chain disciplines. In Stock Managers (ISM) manage customer inputs and work to remove inefficiencies in the supply chain. They will manage a team of associates to manage and help sellers grow their sales on Amazon, by building and nurturing a partnership to help support the sellers inventory, fulfillment and logistics requirements. They are also responsible for automating and building scale for processes that otherwise require manual inputs and effort. ISMs work with internal and external stakeholders to build the right processes and mechanisms to improve operational supply chain metrics. This position is responsible for developing and executing sales and inventory strategies to optimize availability and inventory turns. In this role, you will have end to end ownership of managing inventory and driving replication and speed initiatives. You will also build strong partnerships with sellers, merchandising, transportation, FBA and operations teams to drive toward common goals. To succeed in the role, you must possess the ability to operate from a company-wide perspective and will need to encourage cross-functional and cross-business project development. Responsibilities include:

• Define key in-stock metrics, establish priority of metrics and works with sellers and internal speed stakeholder teams to achieve goals for the same
• Establish framework to manage unhealthy inventory on an ongoing basis
• Participate in seller reviews; drive operational improvement through measurement and process improvement
• Take up additional in-stock related projects/initiatives such as trans-shipment for each category; supply chain projects to drive speed
• Interact with operations teams and drive efficiencies through team collaboration
• Develop annual in-stock strategy and channel strategy such as moving maximum units to flex vs. FCs based on category priorities
• Manage peak inbound during Diwali, ART inbound strategy
• Define and achieve the inventory turn goal for each category to maintain healthy inventory (in collaboration with the FBA team) Achieve and maintain high in stock rates on replenishment programs
• Build automated templates for demand estimation taking into account category nuances; Streamlining of appointments
• Drive tools to automate forecasting for sellers
• Works with key sellers to drive processes to ensure in-time replenishment, streamlined replication & inbound processes for the sellers
• Establish mechanisms to reduce costs across the supply chain through processes such as reduction in long zone shipments

Basic qualifications

• - 2+ years of sales experience
• - Experience analyzing data and best practices to assess performance drivers

Preferred qualifications

• - Experience meeting revenue targets and quotas
• - Experience in e-commerce
• - Experience working in a fast-paced and highly cross-functional organization

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