Platform Engineer (L1 / L2 / Senior PE)

Job Title:

Platform Engineer (L1 / L2 / Senior PE)

Job Description

Due to our incredible growth, we’re looking for Platform Engineers level 1/ Platform Engineers level 2 / Senior Platform Engineer with the experiences provided in the job description Key Responsibilities:

• •Respond to customer support requests and inquiries via phone, email, and/or ticketing systems.
• •Provide remote troubleshooting and hands-on support for VMware products such as vSphere, vCenter, ESXi, and more.
• •Collect and analyse relevant logs to identify the cause of the issues and provide root cause analysis when possible.
• •Investigate, analyse, and resolve complex technical issues.
• •Maintain detailed documentation and linking all technical learnings to existing solutions.
• •Cooperate effectively with TSEs with other teams & backline team, to reach fast resolution for complex cases.
• •Mentor, coach and assist support team members. For PE (2 )
• •Conduct technical and knowledge sharing sessions for team members. For Senior PE

Requirements

• •Fluent written and verbal communication skills in English.
• •0-2 years of experience as a Customer Support or relevant position. ( PE1
• •2-5 years of experience as a Technical Support or relevant position. ( PE 2)
• •6-10 years of experience as a Technical Support or relevant position. ( Senior PE )
• •Excellent problem-solving and analytical skills to quickly identify and resolve complex problem.
• •Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
• •Ability to Collaborate and work as a team player.
• •Willingness to work flexible shifts.
• •Good customer advocacy and relationship building skills.
• •Solid knowledge with the following topics:
• •Storage concepts & protocols (iSCSI, NFS, FC, and vvol).
• •Ability to perform troubleshooting for network connectivity and performance issues.
• •Linux OS Administration.
• •Windows OS Administration.
• •VMware virtualization vSphere.
• •Familiarity with One or More VMware Products: vSAN, vCD, and vRops.
• •Certifications such as VCP, VCIX, or VCAP are preferred.

Location:

EGY Cairo - Plot no. 53, North Teseen st building 202

Language Requirements:

Time Type:

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