Platform Engineering Manager

Job Title

Platform Engineering Manager

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Information Systems and Technology, Level E2

Job Family Group

Staff - Non Union

Department

OCIO | Enterprise Automation and Service Delivery

Compensation Range

$11,397.00 - $17,081.58 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Job End Date

Ongoing

Posting End Date

November 13, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Platform Engineering Manager provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within Enterprise Automation and Solution Delivery (EASD) at UBC IT.

The Incumbent provides senior level expertise and direction in the area of Enterprise Integrations and is a recognized subject matter expert for the EASD responsible for management and execution of tasks that deliver projects, enhancements, maintenance and production support.

Organizational Status

The EASD is a unit within the UBC Information Technology department responsible for linking all systems and data at UBC to enable the University, faculty, researchers, staff, students and partners to have access to properly governed data through well-documented UBC APIs and other appropriate toolsets.

The EASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of applications related to enterprise integrations. The EASD works closely with core UBC IT and IT Enabled project teams to ensure that all releases to production of integrations and supporting toolsets are of the required quality.

Services are delivered through the use of Information Technology best practices and customer focused processes to enable stakeholders to achieve UBC objectives.

The Platform Engineering Manager, EASD reports to the Senior Manager, EASD and works closely with the other managers in UBC IT and the Office of the CIO, UBC IT personnel, technology professionals across the UBC community, campus stakeholders, vendors, and external institutions.

Work Performed

• •Provides work direction and leadership to the EASD DevOps team members, including scheduling, assignment of work, review of performance and resolution of post-production issues as required to ensure overall success
• •Manages the performance of the DevOps team with regular reviews and feedback that consists of effective mentorship and patient guidance.
• •Establishes a safe and productive environment, within the team, for peers to continuously learn from each other and support the ongoing development of their skills
• •Participates in long-range planning for integration projects, and develops and maintains technology delivery roadmaps for the functional area(s).
• •Manages complex enterprise-level initiatives assigned to the DevOps team to further develop and implement aspects of the Software Development Life Cycle (SDLC) and business processes that involve the greater UBC community.
• •Leads areas of responsibility including Performance Management, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of SDLC, Continuous Integration / Continuous Delivery (CICD), and documentation principles established within the Office of the CIO (OCIO).
• •Provides senior level expertise and direction into the approach for integrations migration and deployment, testing and QA, tenant management, system scalability and performance, and all other systems required to support successful integration migration.
• •Applies modern approaches to the design, development, implementation, and support of integrations at UBC.
• •Supports the Senior manager in onboarding new team members, monitoring Jira and ServiceNow queues and ensuring the operational and project documentation is updated
• •Works with business partners and/or leadership to understand ongoing issues with the delivered projects, of a major functional area with multiple lines of service.
• •Develops integrated strategies, operating plans, targets and measures for a major functional area and leads the day to day delivery of its services, programs and activities.
• •Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units.
• •Honour the Service Level Agreement with the EASD clients by ensuring the Jira and ServiceNow tickets are assigned to appropriate team members, ensure the tickets are resolved in time, remove blockers and train the staff in areas that will help improve the quality of service delivered by EASD.
• •Manage the technical documentation around projects and operations. Ensure the stakeholders are identified, architecture diagrams, support pages etc. are present for each project/task delivery.
• •Onboard new team members by training them on the integration patterns, core EASD services, and ensuring that they have relevant access to perform their job duties.
• •Performs other related duties as required.

Consequence of Error/Judgement

Effective management of the SDLC and CICD Pipeline is essential for the DevOps of UBC IT services to the departments and faculties. Decisions and actions taken by the Platform Engineering Manager will have a direct impact on how efficiently and effectively UBC Applications will perform and function.

Failure to meet service level obligations for performance and availability of the EASD portfolio could adversely impact productivity, funding and revenue, and the University community, including the large majority of students, faculty and staff. It will also damage the reputation of UBC and UBC IT.

Supervision Received

The Platform Engineering manager works under the general direction of the Senior Manager, EASD and has considerable latitude in the execution of their duties consistent with the goals and objectives for the functional area.

Supervision Given

May supervise student or temporary staff as well as other technology professionals on a project basis. May oversee deliverables as assigned to Contractors.

Minimum Qualifications

Undergraduate degree in a relevant discipline. Post-graduate degree may be required for specialized positions. Minimum of nine years of related experience, or the equivalent combination of education and experience. Supervisory experience may be required. Technical expertise in a highly specialized area required.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• •Undergraduate degree in Computer Science preferred
• •Demonstrated experience in the software development and implementation life cycle with the ability to communicate effectively verbally and in writing to a varied audience.
• •Demonstrated experience Integration systems and processes is required.
• •Demonstrated experience leading, engaging and motivating teams with both Development and Operations responsibilities is