Player Support Representative

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

This position will be 3 pm to midnight, Monday through Friday

What You'll Do

Provide accurate information and support regarding customer accounts, products, and services

Troubleshoot technical issues across computers, tablets, and mobile devices

Handle live chat, email communications, inbound calls, as well as occasional outbound calls

Communicate promotional offers and updates to VIP customers

Identify, advance, and provide feedback on service issues or customer concerns

Maintain strict customer confidentiality and data security standards

Uphold what we value and remain current on internal processes and protocols

Meet daily performance targets (approximately 70 customer contacts across channels)

Adhere to SLAs, including responding to chats and calls within 45 seconds

What We're Looking For

0-2 years of customer support or call center experience preferred

Be at least 21 years of age

High school graduate or equivalent experience required; some college coursework preferred

Strong problem-solving skills with the ability to think critically and resolve issues efficiently

Excellent written and verbal communication skills

Strong interpersonal skills with a customer-first approach

Comfortable being camera-ready while working

Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred

Experience troubleshooting computers, smartphones, and tablets

Diligent with strong grammar, typing, and data entry accuracy

Ability to work independently with good judgment and discretion

Highly organized with strong time management skills

Capacity to excel in a dynamic, high-demand setting

Previous technical support experience is a plus

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.