Plumbing Service Technician

Description

The Role

Diagnose and repair residential plumbing systems and lead customers to informed and confident buying decisions.

Responsibilities

• •Diagnose and repair residential plumbing systems, ensuring the highest level of customer satisfaction.
• •Guide customers through their service options, helping them make informed and confident decisions about products and services.
• •Offer expert advice on finance options and maintenance plans to best suit the customer's needs.
• •Achieve and exceed goals by establishing strong customer rapport and securing repeat business through exceptional service.
• •Collaborate with our customer service and dispatch teams to enhance business success.
• •Maintain an organized, clean work environment and a well-stocked vehicle to ensure efficiency and professionalism.
• •Engage in continuous learning through participation in training sessions, morning meetings, and company retreats.
• •Mentor and train apprentices, contributing to the skill development and efficiency of our future workforce.

Requirements

Competencies for Success

• •Knowledge of local plumbing codes and ability to make on-the-job applications.
• •Develop proven track record in soldering, pipe threading, fixture installation, gas leak testing and repair.
• •Continued education and training.
• •Clean, safe driving record.
• •Highly organized with exceptional follow-through abilities.
• •Strong verbal and written communications.
• •High integrity with advanced social skills and ability to make solid connections.
• •Strong desire to be a better technician tomorrow than you are today.
• •Competitive individual contributor who also loves to win as a team.