Plumbing Service Technician

At Sierra Air Conditioning & Plumbing , we've built a reputation for excellence in Las Vegas by delivering exceptional plumbing, HVAC, and customer service to homeowners throughout the valley.

We're looking for a Plumbing Service Technician who takes pride in their craftsmanship, communicates with confidence, and creates an outstanding customer experience on every service call.

This role is more than fixing plumbing issues—you are the face of the company in the customer's home, responsible for building trust, educating homeowners, and identifying solutions that improve the comfort, safety, and efficiency of their plumbing systems.

If you are driven, customer-focused, and passionate about delivering quality workmanship, we'd love to meet you.

What You'll Get

Compensation & Benefits

Training Pay (4–6 weeks): $18.00–$30.00 per hour (DOE)

After Training: Performance-Based Commission Pay

Annual Earning Potential: $70,000–$260,000+

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Tools & Support

Company Van

Company Phone & Tablet

ServiceTitan Software

Fully Stocked Warehouse

Dedicated Parts Department & Parts Runners

Tool Assistance & Equipment Support

Growth & Development

Paid Technical Training

Hands-on Plumbing Training

Ongoing Sales & Communication Coaching

Leadership Development Opportunities

Career Advancement into Senior Technician, Field Supervisor, Sales, or Management

Team & Culture

Strong team environment focused on performance and accountability

Year-round work and career stability

SPIFFs, incentives, and bonus opportunities

Company events, meals, and team-building activities

In-house gym, uniform laundry, and First Friday celebrations

The Role (What You'll Own)

This is not a high-pressure sales position.

Your success comes from building trust, educating homeowners, and providing solutions that genuinely improve their homes.

You will:

Diagnose residential plumbing systems

Educate homeowners on repair and replacement options

Provide professional recommendations

Generate opportunities (TGLs) for larger plumbing projects when appropriate

Deliver an exceptional customer experience from start to finish

Key Responsibilities

Plumbing Service & Diagnostics

Diagnose residential plumbing issues

Perform plumbing repairs and service work

Troubleshoot water, drain, sewer, gas, and fixture problems

Ensure repairs meet company quality standards

Customer Experience

Build rapport with every homeowner

Clearly explain findings and available solutions

Deliver a consistent five-star customer experience

Leave every home clean and respected

Performance & Accountability

Generate Tech Generated Leads (TGLs) for replacement opportunities

Take ownership of productivity and customer satisfaction

Participate in ongoing coaching and development

Maintain strong closing ratios through trust and education

Communication & Teamwork

Communicate with dispatch and management

Complete accurate ServiceTitan documentation

Maintain inventory on assigned vehicle

Work collaboratively with install teams and comfort advisors

Standards & Consistency

Follow all safety procedures and company standards

Maintain a clean, organized service vehicle

Wear company uniforms professionally

Participate in meetings and training

What We're Looking For

21 years of age or older

Valid Nevada driver's license

Conduct a pre-employment background check and drug screen (including marijuana)

Residential plumbing service experience preferred

Drain cleaning and diagnostic experience preferred

Water heater installation experience preferred

Strong customer communication skills

Professional appearance

Detail-oriented and solution-focused

Self-motivated with a positive attitude

Ability to educate customers without pressure

Important

This is NOT a high-pressure sales role.

We believe in educating—not selling.

Our technicians build trust through honesty, professionalism, and expertise.

Your recommendations should always be in the customer's best interest.

Success comes from delivering exceptional service every day.

Ready to Grow With Us?

Bring your professionalism, integrity, and commitment to customer service—we'll provide the training, leadership, tools, and opportunity to build a rewarding career with one of Las Vegas' leading home service companies.