Plumbing Service Technician

Deliver Excellence. Solve Problems. Build Customer Trust.

At Ultimate Heating, Air & Plumbing, we’ve spent over 20 years building a reputation for excellence in the Boise Valley—and we’re continuing to grow.

We’re looking for a Plumbing Service Technician who takes pride in their work, delivers high-quality service, and creates strong customer experiences on every call.

This role is critical to our success—you are the face of the company in the home, responsible for solving problems, building trust, and representing our standard of excellence.

If you are driven, accountable, and customer-focused, this is your opportunity to join a high-performing team.

What You’ll Get

Compensation & Benefits:

Pay: $18.00 – $40.00 per hour (Training Pay)

Performance-based earning

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off & Holidays

Tools & Support:

Company vehicle, phone, and iPad

Company-provided uniforms

Fully stocked support and resources

Growth & Development:

In-house training school

Ongoing technical and customer service training

Leadership development opportunities

Team & Culture:

Strong team environment focused on performance and accountability

Company events, bonuses, and perks (Boise Hawks tickets, team outings)

Year-round work and career stability

The Role (What You’ll Own)

This is not just fixing plumbing issues—this is about delivering a professional, high-quality customer experience from start to finish.

You will:

Diagnose and resolve plumbing issues

Educate customers and recommend solutions

Represent the company with professionalism and confidence

Key Responsibilities

Service & Technical Execution:

Perform residential and light commercial plumbing repairs and installations

Diagnose issues accurately and provide effective solutions

Complete jobs efficiently while maintaining high-quality workmanship

Customer Experience:

Build trust with customers through clear communication and professionalism

Explain issues and solutions in a way customers understand

Deliver a 5-star service experience on every call

Performance & Accountability:

Take ownership of job performance and results

Maintain productivity, efficiency, and quality standards

Continuously improve through feedback and coaching

Standards & Consistency:

Maintain clean and organized job sites

Accurately document job notes and service details

Follow all company processes, procedures, and safety protocols

Team Collaboration:

Communicate effectively with dispatch, management, and team members

Support team goals and contribute to a positive work environment

What We’re Looking For

21+ years old with a valid driver’s license and insurable record

Ability to pass a background check and pre-employment drug screen (including marijuana)

Plumbing experience:

Apprentice or Journeyman plumbing license: Required

Strong mechanical aptitude and attention to detail

Knowledge of plumbing systems, codes, and safety standards

Strong communication and customer service skills

Ability to work independently and manage time effectively

Important:

This is a customer-facing role —professionalism and communication are critical

You will be expected to deliver both technical excellence and customer experience

Success in this role comes from ownership, accountability, and consistency

Experience:

Plumbing: 2+ years (Required)

License/Certification:

Apprentice or Journeyman Plumbing License (Required)