Red Nucleus

Portfolio Director - RID00240

London, Greater London

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hirly's read of this role

Seniority: Director
Country: GB
Work mode: On-site / unstated
First seen by hirly: 10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Overview
The Director, Client Services – EMEA is responsible for the overall health, performance, and growth of a portfolio of client accounts across the region. This senior leadership role drives revenue growth, profitability, client satisfaction, operational excellence, and team development while serving as a strategic partner to clients, internal stakeholders, and Business Development. The successful candidate will provide portfolio-level leadership, identify growth opportunities, and ensure high-quality delivery that aligns with client and business objectives.

Key Responsibilities

Portfolio Leadership

Own portfolio performance, including revenue delivery, profitability, forecasting accuracy, and client retention.

Provide strategic direction across accounts, ensuring alignment to business priorities and long-term growth objectives.

Identify operational efficiencies and optimize resource allocation across projects and teams.

Anticipate client needs and guide teams toward high-value opportunities.

Client & Account Leadership

Build and maintain trusted relationships with senior client stakeholders.

Provide executive oversight of project portfolios, ensuring quality delivery, scope management, and financial performance.

Develop a deep understanding of client business challenges, industry trends, and competitive landscapes to deliver strategic recommendations.

Support resolution of complex client or project issues.

Organic Growth & Business Development

Partner with Business Development to identify and secure growth opportunities within existing accounts.

Contribute to account planning, solution development, proposals, and client presentations.

Drive organic revenue growth through strategic account expansion and value-added services.

People Leadership

Lead, mentor, and develop Client Services team members.

Support talent development, knowledge sharing, succession planning, and capability building.

Foster a collaborative, high-performing culture across functions.

Organizational Leadership

Contribute to operating model improvements and organizational initiatives.

Champion cross-functional collaboration, communication, and alignment across teams.

Qualifications

Bachelor’s degree required.

10+ years of Client Services, Account Management, or related leadership experience within learning, communications, consulting, or agency environments.

Demonstrated success leading client portfolios, driving revenue growth, and managing financial performance.

Strong leadership, communication, negotiation, and stakeholder management skills.

Experience working in complex, cross-functional environments.

Success Measures

Portfolio revenue growth and profitability.

Client satisfaction, retention, and account expansion.

Forecast accuracy and operational efficiency.

Team engagement, stability, and performance.

Achievement of strategic growth objectives.

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Original posting on Red Nucleus's site ↗

Listed on hirly, a job board. hirly is not the employer: Red Nucleus is hiring for this role.

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