Post Closing Coordinator

Who We Are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation.

The elevator pitch…

As a Post Closing Coordinator, you will play a crucial role in swiftly delivering closed loans to investors. The loans delivered must meet investor guidelines at first pass as a result of your ability to integrate package requirements from various stakeholders including Tomo team members and third parties (e.g. settlement agents, MERS, warehouse banks, interim servicing etc.).The ideal candidate for this role gets excited about moving quickly, using technology, innovating, and being around customer-centric teammates. You will have a powerful voice with our product development team - if you have long dreamed of fixing and modernizing an LOS then this will be a dream job.

What You'll Do:

Review and verify closed loan packages to ensure that the loans are accurate, complete and compliant and in alignment with industry guidelines

Deliver appropriate post close paperwork to warehouse lending partners

Communicate with and task Mortgage Loan Officers, Processors, Closers, Settlement Agents and other counterparties to obtain missing information and documentation for the closed loan package prior to investor delivery

Responsible to communicate effectively with Loan Officers, Processors and Closers when tasked to contact the customer in relation to identified suspense items

Swiftly resolve any suspense items identified by the investor

Stack and image loan packages to industry and investor standards

Meet shipping expiration deadlines; coordinate with Secondary Marketing if an expiration date cannot be met prior to commitment expiration date

Register/transfer mortgages in the MERS system

Run UCDs

Review and reconcile purchase advice details in Tomo systems

Manage a pipeline to get collateral from title to deliver to warehouse banks

Contribute to continuous improvement of the current post-closing process and help identify patterns and processes that may improve upstream business practices

Ensure files are compliant and regulator review/exam ready before archiving the file

Ensure any initial payments are collected on the loan when a payment is due in advance of investor loan purchase and subsequent servicing transfer

Generate Loan Boarding and Transfer reports from LOS and upload to Willow system for “Welcome” and “Goodbye" letters

What Makes You a Great Fit:

High School diploma or equivalency degree

2+ years of related experience

Experience with high volume data entry/validation

Knowledge of mortgage banking industry and loan delivery concepts

Understanding of investor, agency, state and federal requirements for loan delivery

Demonstrated skill in monitoring and overseeing loan production pipeline

Demonstrated experience researching information, problem solving, and making solid business decisions

Experience working in a fast paced and changing environment

Experience reporting, analyzing, interpreting, and critical thinking

Experience of fostering relationships within Tomo and with 3rd Parties

Strong attention to detail, written and oral communication, multi-tasking, and working in a team atmosphere adhering to deadline

Ability to work from our NYC office

What’s in It for You?

Career growth: Multiple paths within Tomo, including elite operational roles

Competitive compensation and benefits

Equity ownership : All teammates receive stock options

Coaching and mentorship: Build a foundation for a career in operations

Location

This role will be based in our NYC office on a hybrid schedule: Mon-Wed on-site, and Thurs/Fri remote optional.

Employee Benefits

We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):

Equity Ownership: All teammates receive stock options—we win together

Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered

Work-life balance and a generous paid time off policy

In order to support teammates who become parents, Tomo Mortgage provides paid parental leave

401(k) retirement plan