Practice Operations Manager - Urgent Care, Old Bridge, NJ

Description

***Come be a Practice Operations Manager for a brand-new Urgent Care in Old Bridge NJ! Mon-Fri 8am-4pm, available on-call***

Position : Practice Operations Manager

Reports to : Practice Administrator

Summary : The Practice Operations Manager is responsible for the daily oversight of the urgent care office and acts as the liaison for staff, patients and the corporate office through the Practice Administrator. The Practice Operations Manager will play a key role in driving site growth, optimizing patient flow, and fostering a positive, team-oriented environment. Ideal candidates are enthusiastic leaders committed to operational excellence and exceptional patient care.

Job Duties and Responsibilities :

Responsible for the daily office operations including daily end of day close out by twelve noon of the following day

Ensure all policies and procedures are being followed, all records accurately maintained

Liaise with billing company, ensure that all billing is provided and completed according to policy guidelines

Create and maintain proper staff schedules to ensure adequate coverage

Responsible for the “change drawer”. Must complete log for each transaction and balance money daily

Monitor and recommend improvement for all standard operating procedures

Conduct orientation for every new staff member and ensure all employees have training required to succeed

Conduct in-service activities with staff members to ensure that all staff are kept abreast of any new or relevant changes

Responsible to assess and complete all medical record requests according to state and federal guidelines

Ensures that the center is compliant with all state and federal regulations regarding equipment, i.e. crash cart

Prepares and submits annual performance reviews for staff to Practice Administrator

Management of insurance contracts and ensure compliance to contractual arrangements

Maintain and control removal of medical waste in compliance with regulatory requirements

Ensure compliance with current healthcare regulations, medical laws and ethics

Review and maintain medical and office supply inventory. Order as needed to maintain inventory and budget

Liaise with vendors regarding equipment and supplies

Ensure that patient files are current and accurate according to policy for sign out

Liaise to patients to ensure that all needs are met. Act as intermediary for any issues regarding patient care

Ensure patient satisfaction

Manage patient flow of centers

Other duties as assigned

Requirements

Must have Medical Office Management experience, ideally 3 to 5 years in an urgent care or primary care environment

Proven management responsibility and practice oversight

Bachelor’s or associate degree in related field strongly preferred

Preferred Certified Medical Assistant, Certified Medical Manager or Certified Medical Practice Executive (CMPE) preferred

Knowledge of accounting, data and administrative processes and principles

Knowledge of applicable regulations and state and federal laws

Computer skills including knowledge of relevant software

Ability to travel to different centers on a daily basis

Willing to be available to staff in case of emergency during hours of operation: Mon-Fri 8am-8pm, Sat-Sun 8am-4pm