Principal AI/Automation Solutions Architect

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is hiring a Principal AI/Automation Solutions Architect to join the AI/ML Solutions Delivery organization and drive the strategy, architecture, and adoption of enterprise-scale AI, automation, and agentic solutions. The Principal AI/Automation Solutions Architect serves as a senior technical leader and trusted advisor, acting as the critical connection between AI Platform Engineering teams and Product Delivery organizations. This role combines architecture leadership, consulting, solution design, and hands-on prototyping to translate platform capabilities into scalable business solutions while influencing the future direction of enterprise AI and automation platforms.

The Principal AI/Automation Solutions Architect will define and govern reusable architecture patterns supporting use cases such as intelligent automation, conversational AI, agentic data analytics, knowledge management, content generation, correlation and root cause analysis, and enterprise workflow orchestration. Working closely with AI Platform Engineering, Enterprise Architecture, Cybersecurity, IT Operations, and Product Delivery teams, this individual will ensure solutions are secure, resilient, scalable, and aligned with enterprise standards while accelerating adoption of AI-powered capabilities across CVS Health. The Principal AI/Automation Solutions Architect will influence architectural direction across multiple teams, provide technical leadership and mentorship, and help shape both solution and platform roadmaps without direct management responsibility.

KEY RESPONSIBILITIES

• •Serve as the primary liaison between AI Platform Engineering teams and Product Delivery organizations, translating platform capabilities into production-ready solution architectures while bringing real-world delivery requirements back to influence platform roadmaps.
• •Define, validate, and maintain reusable architecture patterns, reference implementations, accelerators, and solution blueprints for automation workflows, conversational AI, agentic data analytics, knowledge management, content generation, correlation and root cause analysis, and other enterprise AI use cases.
• •Lead discovery sessions, architecture workshops, and hands-on prototyping efforts with business and technology stakeholders to evaluate opportunities, demonstrate technical feasibility, and transition solutions to delivery teams for production implementation.
• •Provide architectural governance through design reviews, standards enforcement, and advisory services while ensuring solutions incorporate security, privacy, resiliency, scalability, performance, compliance, responsible AI practices, and enterprise architecture principles.
• •Communicate architecture decisions, technical trade-offs, platform recommendations, and emerging technology trends to engineers, architects, business stakeholders, and senior leadership while mentoring engineers and architects across the organization.

REQUIRED QUALIFICATIONS

• •10+ years of experience in solution architecture, software engineering, enterprise architecture, or technology consulting with demonstrated ownership of large-scale technical initiatives, architecture strategy, and enterprise-wide decision making.
• •Proven success over 9+ years architecting, prototyping, and guiding delivery of AI, machine learning, automation, or agentic AI solutions across multiple business domains and complex enterprise environments.
• •8+ years partnering with platform engineering organizations, product teams, and delivery teams to define reusable architecture patterns, accelerate solution adoption, and influence strategic technology roadmaps.
• •7+ years designing and governing architectures incorporating multi-agent orchestration, retrieval-augmented generation (RAG), GraphRAG, memory frameworks, guardrails, evaluation frameworks, AI governance controls, and large language model integrations.
• •5+ years leading architecture reviews, technical governance processes, design standards initiatives, or enterprise decision-making forums while influencing cross-functional stakeholders without direct authority.

PREFERRED QUALIFICATIONS

• •Strong full-stack engineering background with the ability to build working prototypes, evaluate technical approaches, and define solution architectures across APIs, microservices, cloud-native applications, distributed systems, and interconnected platforms.
• •Experience with Google Vertex AI, Anthropic Claude, Azure AI, AWS AI services, ServiceNow AI, Databricks, and agent orchestration platforms such as Agent Development Kit (ADK), Mosaic AI, Agent Studio, or comparable technologies.
• •Knowledge of prompt engineering, context engineering, harness engineering, multi-agent architectures, semantic retrieval, vector databases, GraphRAG, evaluation frameworks, AI observability, model performance optimization, and enterprise AI design patterns.
• •Experience supporting healthcare, pharmacy, cybersecurity, IT Operations, AIOps, root cause analysis, or other highly regulated enterprise environments requiring strong governance, risk management, and compliance controls.
• •Demonstrated thought leadership, consulting expertise, and pragmatic technical judgment, including the ability to evaluate competing architectural approaches, communicate uncertainty and risk effectively, and select the most appropriate solution pattern whether AI-driven or traditional automation-based.

EDUCATION

Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Pay Range

The typical pay range for this role is:

• $144,200.00 - $288,400.00
• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-