ProCare Customer Experience Representative

Work Flexibility: Hybrid or Onsite

• ProCare Customer Experience Representative
• Part-time
• Newbury, UK (Hybrid)

Position Summary

The Lead ProCare Customer Service Representative will manage day-to-day activities and the procedures around technical customer service including service contract management. The Lead ProCare Customer Service Representative has a good view of the way the team integrates with other teams in the ecosystem. The key focus of this role will be Contract data input where accuracy, attention to detail and an understanding of the contract are critical.

What You'll Do

Contract data input

Processing Repair / Work Orders incl. Loaner management

Arranging returns and collections and handling proof of delivery and pricing requests

Handling incoming e-mails and calls

Investigating and resolving invoice disputes

Logging and follow up of issue resolution and related communication back to the customer

Take responsibility for executing tasks and supporting colleagues across several complex areas / processes and queries

Work with your colleagues to effectively organize and prioritize the tasks within your specific areas

Working collaboratively with other functions and divisions on cross-functional or customer specific topics

What You'll Need

Degree in a relevant discipline or equivalent experience.

Has demonstrated the ability to build strong relationships with customers and colleagues

Can communicate proactively and professionally with Sales team members and Customers

Ability to adapt to different types of people and situations to ensure positive outcomes

Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet

Good ERP system knowledge

Desirable:

Solid understanding of Customer Service process flows

Solid understanding of good documentation practices and documentation retention

Experience in service and maintenance, order management or technical customer contact processes

• United Kingdom Pay Ranges:
• •United Kingdom : £26,100 - £43,600 GBP Annual

At Stryker, we believe transparency helps candidates make confident decisions about their next career step. Compensation is an important part of that process and we want to be clear about how pay is determined. The compensation information posted for this role may be presented as a salary range or a fixed amount depending on the role. In addition to base salary, this role may be eligible for incentive compensation (such as bonus and/or commissions where applicable), along with Stryker’s comprehensive benefits package.

If you’d like to learn more about the salary or the benefits associated with this role, your recruiter will be happy to walk you through the details as you progress through the hiring process.

Travel Percentage: None