Process Design Consultant I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• Job Description:
• This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

• Role Description
• The Process Design Consultant I is a member of the Portfolio & Program Management (PPM) team within Global Operations Process Ownership & Operational Excellence. The role enables Process Owners, Process Delegates and key support partners to manage and improve the Single Process Inventory (SPI) by combining portfolio/program management, process design and data analysis.

• Key Responsibilities
• •Analyze SPI, Process Owner Portal (POP), program and Voice of the Customer data to identify trends, risks, process-design issues, waste and improvement opportunities; translate findings into clear insights and recommendations.
• •Frame business questions, identify appropriate data sources, assess data quality, and select and apply fit-for-purpose analytical and visualization tools.
• •Respond effectively to urgent and rapidly changing requests, producing accurate, concise and executive-ready analysis, presentations, scorecards, dashboards and recommendations—often within short timelines. Define and track success measures, benefits, milestones, risks, dependencies and outcomes.
• •Coordinate and provide governance for SPI changes and deliverables, including scope, process granularity, process splits, regional breakouts and multi-team processes, in partnership with Process Engineers.
• •Support deployment of process maturity assessments, process and control deep dives, Walk the Process, client journeys and targeted process redesign and improvement efforts.
• •Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking.
• •Design and deliver Process Management education, onboarding and enablement for Process Owners, Delegates, Advisors and support partners.
• •Maintain accurate documentation and POP/SPI data; promote consistent standards, controls and data lifecycle practices across FLUs.
• •Facilitate cross-functional working sessions and communicate recommendations, decisions, progress and risks to stakeholders, including senior leaders.
• •Use feedback, lessons learned and emerging capabilities, including responsible use of AI where appropriate, to simplify and improve team processes.

Responsibilities:

• •Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
• •Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
• •Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
• •Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
• •Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts

• Managerial Responsibilities:
• This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• •Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• •Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• •Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• •Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• •People Manager & Coach: Knows and develops team members through coaching and feedback.
• •Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• •Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• •Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

• Required Skills: What We Are Looking For
• We are seeking a proactive, data-literate and detail-oriented professional who can turn complex information into practical recommendations while managing multiple portfolio and program priorities.

• Required Experience & Attributes
• •5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field.
• •Demonstrated data literacy: able to define the question, locate and evaluate relevant data, identify data-quality limitations, analyze information, and communicate evidence-based conclusions.
• •Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable process or program improvements.
• •Ability to select and apply appropriate analytical tools for the task; advanced proficiency in Excel and strong skills in PowerPoint and Word.
• •Experience developing metrics, scorecards, dashboards or executive reporting and explaining insights to technical and non-technical audiences.
• •Highly organized, with strong attention to detail and the ability to manage multiple priorities, dependencies, risks and deadlines without compromising quality.
• •Strong written, verbal and visual communication skills, including the ability to create and present clear, concise, executive-ready analysis and presentations to cross-functional partners and senior leaders.
• •Demonstrated composure, sound judgment and flexibility in a high