Process Excellence - CR

Let’s build a better future together!

Principal Duties and Responsibilities

You own the full process transformation design cycle for your industry or function — from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works.

You are designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• •Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• •Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• •Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• •Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• •Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• •Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• •Contribute to business development by qualifying opportunities and co-authoring proposals.
• •Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• •Embed AX Design principles into process specifications — defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Education

Bachelor's Degree or equivalent

Required qualifications

• •Minimum 2–8 years of experience in process excellence, process redesign, or management consulting
• •Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• •Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• •Experience designing future-state processes with AI integration points, operating model changes, and adoption approaches
• •Proven track record building benchmarking analyses and change-impact assessments
• •Deep expertise in at least one industry or functional domain

Preferred qualifications

• •Familiarity with process mining or digital twin approaches for process validation
• •Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• •Experience contributing to business development, proposals, or RFP responses
• •Applied knowledge of AX Design principles — specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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