Process Excellence Lead O2C & Cash Operations

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

What you’ll do:

Lead key initiatives to optimise O2C and Cash Operations processes, driving efficiency, standardisation, and creating seamless finance experiences across the organisation.

Review O2C and Cash Operations process performance, identifying pain points and opportunities for improvement and innovation to enhance the overall user experience.

Collaborate with cross-functional teams to implement process transformation using project management best practices.

Facilitate the design and implementation of new systems and processes, ensuring smooth integration into business-as-usual (BAU) operations.

Lead process documentation efforts, including creating process maps and control frameworks to support operational enhancements.

What you’ll bring:

Ability to review process performance, identify root causes of issues, and drive solutions that bring measurable business benefits.

Excellent stakeholder management, with experience building relationships across departments and levels.

Proven experience in O2C and/or Cash Operations with a strong track record of delivering process improvements in complex environments.

Strong leadership and project management skills, guiding cross-functional teams through change initiatives from conception to completion.

Experience with process optimisation tools and methodologies, with a solid understanding of systems implementation or upgrades in financial or operational contexts.

• Team overview:
• Finance Delivery
• Finance Delivery manages Sky’s critical back-office finance functions, ensuring efficient operations of key processes. As a valued business partner, Finance Delivery drives scalable solutions that support Sky’s growth and innovation. The Global Process Ownership (GPO) function transforms end-to-end services in Purchase to Pay (P2P), Order to Cash (O2C), and Account to Report (A2R), while overseeing key financial policies.

• The Rewards:
• There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

Sky Q, for the TV you love all in one place

The magic of Sky Glass at an exclusive rate

A generous pension package

Private healthcare

Discounted mobile and broadband

A wide range of Sky VIP rewards and experiences

• How you'll work:
• We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
• We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your office base:

• Livingston Watermark House:
• Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.

• Inclusion:
• At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we’re happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.