Process Intelligence Engineer

29 countries. Around 49,000 colleagues. 70,000 pharmacies supplied and millions of patients: Join PHOENIX !

PHOENIX Business Services is a Shared Service Center in Vilnius, Lithuania, with over 200 colleagues providing financial, accounting, procurement, and IT services to the PHOENIX Group .

But PHOENIX is so much more! Support us in supplying the people of Europe with medicine and healthcare products quickly and reliably - and experience a job that is as diverse as it is important. Here you can proactively master challenges, implement ideas, and drive change. Look forward to pure variety at a successful, future-proof family company, the market-leading pharmaceutical wholesaler in Germany, and at the same time, the best integrated healthcare provider in Europe.

The heart of the role

As a Process Intelligence Engineer , you will drive data-driven process improvements across E2E Finance processes, leveraging Process Intelligence, automation and AI. You will work closely with cross-functional teams and stakeholders to identify inefficiencies, develop innovative solutions, and support the optimization of Finance processes.

Main responsibilities:

• •Support the rollout of Process Intelligence technology across E2E Finance processes (P2P, O2C, R2R)
• •Analyze process inefficiencies with cross-functional teams and derive data-driven improvements
• •Act as a technical Process Intelligence expert, advising SSC clients on E2E process optimization
• •Set up and operate Process Intelligence solutions, incl. data
• integration and modeling
• •Create customized, state-of-the-art Process Intelligence solution dashboards with defined Key Performance Indicators based on business requirements
• •Develop AI-based solutions leveraging the context layer of Process Intelligence, incl. GenAI and Agentic AI

• •Works closely with Local and Global Process Owners, GPO teams, and further CBS stakeholders (e.g., program management)
• •Collaborates with Corporate IT for data access, architecture
• alignment, and technical feasibility

What makes you beat

• •Degree (Bachelor’s or Master’s) in data science, information
• technology, business administration, or a related field, preferably with a focus on data analytics
• •3+ years of professional experience in business process analysis or data science/data engineering, preferably in process intelligence
• •Proven track record in implementing data or Process Mining tools (e.g., Python, Celonis).
• •Good knowledge of relational databases or programming, e.g., SQL
• •Know-how in applying and integrating automation workflows (e.g., UiPath) as well as Artificial Intelligence (Large Language Models, Microsoft Copilot Studio, etc.) is beneficial.
• •Experience working in shared services or finance operations is
• beneficial

• •Strong analytical mindset, able to translate complex data into
• business-relevant insights
• •Solid understanding of transactional Finance processes/workflows
• •Strong communication skills, enabling effective interaction with both technical and non-technical stakeholders

Our colleagues value the most

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:

Hybrid work from the heart of Vilnius and your beloved home💖

Leadership trainings, language courses and other.

4 trust days per year.

Gamified monetary rewards for automation projects. 🎁

Individualized competency development plan for your future career.

Compensation for your home office 💲

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