Process Manager - MDM

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition:

Shaping the Future of Enterprise Master Data Management within Enterprise Data & Analytics. Lead and strengthen MDM data consumption, quality, validation, and downstream reporting processes. Drive data integrity across Customer 360 / Reference 360 ecosystems while enabling high-quality, governed, and analytics-ready data for enterprise and regulatory consumption.

Shaping the Future of Enterprise Data & Analytics. Lead end-to-end Master Data Management (MDM) product delivery by driving requirements, governance, and data consumption frameworks. Enable trusted, high-quality data across Customer 360 and Reference 360 ecosystems, ensuring alignment with business objectives, regulatory needs, and enterprise reporting standards.

Job Details

Position Title: Process Manager – Enterprise Data & Analytics

Career Level: P4

Job Category: Assistant Vice President

Role Type: Hybrid

Job Location: Bangalore

About the Team:

This role operates within the MDM Data Management – Customer 360 / Reference 360 Programme , supporting enterprise-wide data consumption and downstream reporting. The team ensures that MDM golden records are accurately propagated across APIs, batch pipelines, data warehouse /Snowflake, and reporting layers.

The Lead Analyst plays a critical role in bridging data producers and consumers , ensuring that MDM data is reliable, well-documented, and aligned with business and regulatory expectations. Working collaboratively with cross-functional pod members, the Business Analyst will drive efficient workflows, optimize data systems, and support iterative delivery in a fast-paced Agile environment.

Impact:

The Senior MDM Analyst – MDM acts as the product-centric bridge between business stakeholders and technical delivery teams across the full MDM ecosystem. Drawing on expertise spanning data ingestion quality, MDM core configuration, and downstream data consumption, this role owns the end-to-end product requirements lifecycle — from source system data discovery through to financial reporting and UI consumption.

Rather than executing technical tasks, this role shapes what gets built and why — ensuring MDM products (Customer 360, Reference 360) deliver trusted, governed, and business-ready master data. The Senior MDM Analyst acts as a product advocate for data quality, driving outcomes aligned with business value, regulatory needs, and stakeholder expectations.

End-to-end ownership spans:

Source Systems → Data Ingestion & Quality → MDM Core (C360 / R360) → APIs & Batch → Snowflake → Financial Reporting & UI.

Core Capability Areas

This role consolidates responsibilities spanning three functional domains, acting as a unified product and business analysis function across the MDM programme:

Data Ingestion & Quality

MDM Core Configuration

Data Consumption & Reporting

Governance & Stewardship

Product Requirements

Stakeholder Engagement

Data Reconciliation

UAT & Acceptance

Financial Reporting Alignment

Key Deliverables (Duties & Responsibilities):

1. Product Requirements & Backlog Ownership

Own end-to-end requirements for MDM product features across ingestion, core processing, and downstream consumption workstreams

Translate business needs into structured artefacts:

User stories, epics, and acceptance criteria

Data mapping and transformation specifications

Business rules documentation and data dictionaries

Prioritize and maintain the MDM product backlog in collaboration with the Product Owner and delivery leads

Drive sprint planning input, ensuring requirements are ready, clear, and testable before development begins

Manage change requests, impact assessments, and requirements traceability across the MDM programme

2. Stakeholder Engagement & Workshop Facilitation

Act as the primary point of contact between business stakeholders, data stewards, and offshore technical teams

Facilitate requirements workshops, data discovery sessions, and sign-off reviews with business owners

Communicate complex data and MDM concepts to non-technical audiences in clear, business-relevant language

Manage stakeholder expectations across competing priorities across ingestion, MDM core, and reporting workstreams

Produce executive-ready summaries, decision papers, and status updates for senior stakeholders

3. Data Ingestion & Quality – Business Analysis

Covering responsibilities consolidated from the P4 Ingestion Developer role:

Define business requirements for data ingestion pipelines from source systems into MDM (batch and near real-time)

Document and validate data quality rules across dimensions:

Completeness, accuracy, consistency, timeliness, and uniqueness

Lead data profiling reviews — interpret profiling outputs and translate findings into actionable quality requirements and remediation stories

Define acceptance criteria for:

Source-to-MDM data transformations

Match, merge, and deduplication logic

Reference data validation and standardization rules

Partner with data stewards and technical teams to drive remediation of data quality failures and track resolution

Establish and document data quality KPIs, thresholds, and monitoring requirements

4. MDM Core Configuration – Business Analysis

Covering responsibilities consolidated from the P3 Core Developer role:

Gather and document requirements for Informatica Customer 360 and Reference 360 configuration included:

Golden record survivorship rules and trust scoring logic

Match and duplicate detection rules and thresholds

Hierarchy management, relationship modelling, and entity structures

Reference data classifications and code table definitions

Validate MDM platform configurations against agreed business rules — raise and track defects where gaps are identified

Document data lineage from source systems through MDM processing to golden record output

Maintain master data entity definitions, attribute ownership, and business glossary entries

Support data stewardship workflows — define exception handling, escalation paths, and steward responsibilities

5. Data Consumption & Reporting – Business Analysis

Covering responsibilities consolidated from the P3 Consumption Developer role:

Define requirements for MDM data consumption across all downstream channels:

API-based integrations (REST/JSON) document payload structures, field mappings, and transformation logic

Batch pipelines — document scheduling, completeness rules, and failure handling requirements

Snowflake consumption and reporting layers — specify data models, aggregation logic, and reporting datasets

UI applications — validate that displayed data aligns with MDM golden records

Own requirements for financial and regulatory reporting data flows — define attribute-level business rules, hierarchies, and classification structures required for reporting accuracy

Lead reconciliation requirements definition across MDM → API → Snowflake → Reporting layers

Review and sign off on data lineage documentation from MDM source through to final reporting outputs

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