Product Builder, Learning & Operations

About Clutch

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience. Customers can sell their car instantly online using our ML-driven pricing model, or browse thousands of cars to buy, all from the comfort of their home.

Named three years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and is backed by world-class investors including Canaan, BrandProject, Real Ventures, D1 Capital, and Upper90.

About the team

Clutch is an operations-heavy business. Every vehicle moves through a complex lifecycle before reaching a customer: pickup, inspection, reconditioning, detailing, photography, movement between facilities, preparation for sale, and delivery.

Hundreds of employees make that happen every day, and nearly all of them use software we build.

We’re looking for a Product Builder focused on learning and frontline operations — someone who can build products that help our teams learn faster, perform better, and become exceptional at their jobs.

The goal isn’t to build a traditional LMS. It’s to make the software people already use an increasingly powerful tool for training, feedback, progression, and mastery.

What you’ll do

Own learning and training problems end-to-end, from understanding the job through designing, building, launching, and improving the solution

Spend time with frontline teams to understand how they work, where people struggle, and what separates good performance from great performance

Build learning directly into Clutch’s internal tools and operational workflows

Create onboarding, training, certification, and feedback experiences that help employees become proficient faster

Use gamification thoughtfully to motivate progress, mastery, consistency, and engagement

Explore simulations, challenges, scoring, progression systems, AI coaching, and other ways to make learning more effective

Measure whether what you build actually improves performance, quality, productivity, and time-to-proficiency

Work across product, design, engineering, data, and operations rather than handing work from one function to another

Ship quickly, observe how people use what you’ve built, and continuously iterate

Minimum requirements

6+ years of experience building digital products, learning products, educational products, or similarly user-facing systems

Strong product sense and an ability to identify the underlying problem rather than simply building what was requested

A genuine passion for education, learning, training, and how people develop mastery

Strong UX instincts and a high bar for simple, intuitive, engaging experiences

Experience designing products that drive repeated use, motivation, or behavioural change

Comfort working directly with frontline users and learning how their jobs actually work

Comfort using AI-assisted or agentic tools to build software, or a strong desire to become highly proficient with them

Willingness to work outside the traditional boundaries of your discipline

Ability to measure whether a product actually changed behaviour or improved outcomes

Preferred qualifications

Experience in edtech, education, learning technology, or training products

Experience building gamified or highly engaging consumer products

Experience at companies such as Duolingo, Khan Academy, Quizlet, Codecademy, Brilliant, or similar

Experience building onboarding, certification, coaching, or performance-management products

Experience building internal tools or software for operationally complex businesses

Experience working at a startup, either as an early employee or founder

Evidence of having taught yourself skills outside your formal discipline

You WILL NOT enjoy this role if

You think training primarily means creating courses, documentation, or slide decks

You want your responsibilities to stay strictly within product, design, education, or engineering

You prefer handing work off once your part is complete

You don’t enjoy spending time with frontline users

You value engagement without asking whether people are actually learning

You use gamification as decoration rather than as a tool for motivation and mastery

You prefer firm processes over adaptive ones

You don’t like being scrappy

You don’t like small, agile teams

Why you’ll love it at Clutch

Autonomy & ownership — own meaningful problems from beginning to end

Real-world impact — improve how hundreds of frontline employees learn and work

A unique design space — combine product, learning, gamification, AI, and operations

Fast feedback loops — put working software in front of users and improve it quickly

Competitive compensation and equity incentives

Generous time off program

Health & dental benefits

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [email protected] .