Product Deployment & Operations

About Phoebe

Phoebe is modernizing America’s home healthcare infrastructure. This is the coordination layer for one of the largest labor markets in the country.

Today, we build AI teammates for home care and home health agencies - starting with scheduling workflows that are mission-critical, high-volume, and deeply broken

We are looking for a high-agency operator to help us deploy Phoebe into real customer workflows and build the operating system for how we scale.

About the Role

You will own customer deployments from kickoff through successful activation.

You will work directly with agency owners, administrators, schedulers, and operators to understand how their business works, map their workflows, train their teams, identify blockers, and drive them to meaningful usage of Phoebe.

This is a customer-facing strategy and operations role at the center of how Phoebe scales. You will sit at the intersection of implementation, customer operations, product feedback, and company-building.

The goal is simple: help customers get live, get value, and make every deployment faster, cleaner, and more repeatable than the last.

What You’ll Do

Own end-to-end deployment for new Phoebe customers, from kickoff through successful launch

Lead customer onboarding with clear agendas, structured follow-up, and strong command of next steps

Work directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers

Train agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows

Drive customers toward meaningful activation by ensuring Phoebe is used for real operational work

Track launch readiness, open blockers, customer risks, and adoption signals

Partner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers

Translate repeated customer issues into product feedback, internal process changes, documentation, and playbooks

Use customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions

Identify opportunities to automate, standardize, and improve the deployment process

Help define what excellent customer deployment looks like at Phoebe

What You’ll Need

1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment

Strong ownership and urgency; you follow through without needing to be chased

Ability to understand messy operational workflows quickly and turn them into clear plans

Strong customer presence; you can lead structured calls, set expectations, and handle objections

Excellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates

Comfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product

Data-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk

High adaptability and comfort navigating ambiguity in an early-stage company

Willingness to get in the weeds while also improving the system

Who You Are

You are a strong fit if you:

Like messy, high-context work

Enjoy talking to customers and understanding how their businesses actually operate

Can manage many open loops without dropping balls

Are practical, organized, and action-oriented

Can move between customer calls, internal docs, product feedback, and operational follow-up

Want to build a function, not just fill a seat

Are energized by turning chaos into systems