Product & Deployments

You'll work alongside Faction's founding team to deploy our AI agents against the hardest problems in industrial commerce - taking customers from signed deal to live production, and keeping them there.

The role is intensely commercial and deeply product-centric - some days you're on a call walking through a demo you built, other days you're scoping a new feature with engineering. It requires a bias toward action, sharp product intuition, and deep empathy for the people doing this work every day.

What you'll do

Deployments

Own live customers end-to-end. This is the biggest lever in the short term. You run multiple deployments from post-sale design through go-live and stabilization

Own the relationship with VP-level stakeholders throughout their deployment journey

Turn messy client reality into clear plans and strategy - coordinate daily with engineering and sales, translating client needs into engineering priorities and deployment context into deal strategy

Run user onboarding and training sessions; build the materials to support them throughout

Convert pilots into full deployments. Keep stakeholders engaged - visits, gifts, whatever it takes to stay close

Track usage across deployments - run reactivation sessions when engagement drops

Product

The biggest lever long-term. Product revamps are always underway, and customers are pulling for more products than we ship today

Own the cadence of what we sequence next: build, sell, deploy, keep sticky

Relentlessly identify what creates the most customer value and translate it into product. Combine exceptional taste with technical fluency, so ideas become specific, buildable features

Be aggressive about automation (including automating your own work)

Demos

Own the demo flow with engineering as a shared resource. Excellent demos are a massive unlock. You’d ship prospect-specific and vertical demos (e.g. PVF, HVAC, Electrical, Auto, LBM) - helping to close $XXm in ARR

Hiring

Document every process and lesson learned from deployments - then prepare to hire and build a team (FDE, SWE) underneath you that executes from these playbooks

Always be hiring. Engineering capacity is a global constraint on sales

Example projects

Take a $5bn distributor from signed contract to full go-live in 3 weeks - mapping their ERP data model, configuring our AI agents against their catalog, training their inside sales team, and managing the executive relationship throughout

Build a demo environment that lets prospects see their own SKU data running through our system during a sales call - then iterate on it weekly based on close rates

Notice usage dropping at a live customer, diagnose the root cause, and go on-site to fix it

Write the PRD for a new product surface, ship it with engineering in two weeks, and deploy it to a customer in the third week

Stand up internal tooling that lets the team delegate repetitive deployment tasks to coding agents

What we're looking for

A sharp, technical operator who wants to be in the room where deals close and systems go live. Specifically:

Product taste - especially on UI/UX, copy, AI failure modes

Customer obsession - craves feedback, watches usage data maniacally

Low ego - will do whatever it takes, no task too small

Technical - can read a PR, navigate an ERP schema, and debug an integration without flinching. Comfortable using coding agents and picking up whatever new concepts the job demands

Comfort in chaos - the role evolves as the company grows - this should energize you

Our Culture

Focus. Accelerate industrial commerce. Everything else is noise

Ownership. You build, deploy, and own outcomes

Velocity. Ship fast. No red tape. We work 9-9-6

Impact. Your work runs $Xbn+ customer operations

Compensation & Benefits

Top-of-line compensation and equity

Visa sponsorship - we will do everything in our power to get you to NYC

No barriers - we cover relocation, team meals, and whatever tools or resources you need to get the job done

Elite team - a small, intense group from the world's best institutions. We're obsessed with winning and have a lot of fun while making it happen