Product Expert

Description

HOURS: Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours. Will require travel and may include weekend travel.

JOB PURPOSE:

Become an expert in all Synergy functionality, conduct product demonstrations, maintain an up to date demonstration database, and support the Sales and Marketing staff whenever necessary.

JOB SUMMARY:

This position will support the Chief Product Expert in conducting product demonstrations for existing and potential customers. Successful candidate will be expected to become an expert in all areas of Synergy. The Product Expert will continually update the demonstration database to include relevant and engaging scenarios to showcase Synergy functionality.

JOB DUTIES:

Conduct product demonstrations for all areas of Synergy (SIS, IA, OLR, SE) both remotely and onsite

Become an expert in all areas of Synergy

Maintain demonstration database with relevant and engaging scenarios to effectively present product functionality, providing documentation of scenarios to other Product Experts

Build and maintain simple to use sandbox databases/environments to allow potential customers to explore Synergy products prior to purchase. Create documentation materials to support users.

Keep up to date on all product enhancements and updates, seeking out information from SME’s and Product Units.

Assist the Sales Department with the completion of RFP’s

Provide product knowledge to the Marketing Department to assist in the creation of marketing materials

Travel extensively for sales and marketing opportunities

Any and all other duties as directed by supervisor

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:

*Knowledge:

K-12 education knowledge required

Knowledge of Synergy student information systems a plus

*Skills:

Excellent verbal communication required

Attention to detail required

Self-starter that requires minimal supervision

*Abilities:

Ability to effectively communicate technical concepts to non-technical persons

Ability to travel extensively

EDUCATION AND/OR EXPERIENCE:

B. A. or two years related experience and/or training; or equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS:

None

BENEFITS:

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

Medical Insurance w/Prescription Drug Coverage

Dental Insurance Vision Insurance

Generous Paid Time Off & Holidays

Long Term Disability Insurance Life & Accidental Death & Dismemberment

Paid Maternity & Paternity Leave

Bereavement Leave

Professional Development Opportunities

Onsite Flu Shots for Staff & Immediate Family

Stocked Kitchen w/Healthy Snacks & Drinks

TRP Carpool Program

Employee Assistance Program

Opportunities for Community Involvement

Employer and Employee Contributed Health FSA

Employee Contributed Dependent Care FSA

401K Plan w/Company Matching & Immediate Vesting

Short Term Disability Insurance

Health & Wellness Program

Company Sponsored Fitness Challenge

Pet Insurance

Free Parking

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier and other office equipment as necessary. Hearing must be in the normal range for telephone and video conferencing contacts. Visual acuity necessary to work extended hours on computer screens. Ability to work in an environment with moderate noise and which can be fast paced and project intensive. Extensive travel and extended overnight trips in the performance of duties will be required.

Edupoint Educational Systems is an Equal Employment Opportunity Employer. Edupoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.