Product Management Director

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

Who We Are: Wolters Kluwer: The world is a big place, find your place here

What We Offer:

The Product Management Director role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

The Product Management Director is responsible for defining and executing the product strategy for a product domain, portfolio segment, customer workflow, or business capability within the Health Research Segment. This leader creates customer and business value by translating customer, buyer, market, workflow, and business insight into clear product direction, priorities, and measurable outcomes.

This role requires deep understanding of the professionals we serve, their workflows, and the opportunities to create differentiated value through products, platforms, and experiences. The Director combines customer insight, product judgment, experimentation, and product telemetry to guide investment decisions and improve outcomes.

The Director leads adoption of AI-enabled ways of working and the Agentic Product Development Life Cycle across their domain while partnering closely with Engineering, Design, Product Marketing, Sales, Customer Success, Finance, Operations, and domain experts.

Success in this role will be measured by customer value creation, product adoption, business outcomes, product quality, and the ability to strengthen both the products and teams within their area of responsibility.

What You’ll Be Accountable For:

Understand the Customer: Develop a deep understanding of the professionals we serve, their workflows, buyer’s preferences, and the market forces shaping their work. Ensure product teams remain focused on meaningful customer problems and use customer, workflow, and market insight to shape product strategy and priorities.

Make Better Decisions: Use customer evidence, experimentation, product telemetry, and business performance to make clear product and investment decisions that improve adoption, retention, customer value, and business outcomes. Help teams identify assumptions, evaluate tradeoffs, and adjust direction as new evidence emerges.

Build Valuable Products: Own the strategy, priorities, commercial performance, and outcomes for Health Research ensuring investments, roadmaps, and teams align to a common direction and measurable outcomes. Ensure teams validate customer value, competitive differentiation, and willingness to pay before scaling investment, then use adoption, usage, retention, expansion, and financial performance to improve results after launch. Partner with relevant functions on commercialization, forecasts, and corrective action when outcomes fall short. Scale AI-enabled ways of working and Agentic PDLC practices across the domain.

Lead Across Boundaries: Align Product, Engineering, Design, Product Marketing, domain experts, Sales, Customer Success, Operations, and Finance around shared outcomes. Resolve cross-team dependencies, create clarity on priorities and ownership, and build alignment across stakeholders.

Grow People & Capability: Raise the bar for customer understanding, product judgment, experimentation, product craft, and AI-enabled practice across the domain. Coach Product Managers where applicable, share learning across teams, and improve the practices, standards, and capabilities that help teams deliver stronger outcomes.

Essential Duties and Responsibilities

Define and champion the product vision, portfolio strategy, and multi-year roadmap for customer-facing platforms, research products, workflow solutions, and AI-enabled capabilities, aligned with business strategy and customer value.

Participate in business strategy development by translating market dynamics, customer needs, technology trends, and portfolio performance into strategic choices and investment priorities.

Proactively identify and solve complex product, market, workflow, and operating-model problems that can affect the direction or performance of the business.

Lead highly visible programs across Product, Technology, Content Operations, User Experience, Marketing, Sales, Customer Service, and other functions.

Create alignment among senior leaders and cross-functional stakeholders around product vision, portfolio priorities, business cases, sequencing, resources, risks, and measurable outcomes.

Guide multidisciplinary teams of product managers, domain experts, AI data scientists, AI engineers, designers, and matrixed development resources in converting technology capabilities, customer insight, and competitive intelligence into an adaptable product roadmap.

Manage rapid, evidence-based experiments using emerging AI technologies and trusted content to test product concepts, agentic research workflows, prompts, evaluation rubrics, and experience designs before scaling investment.

Establish a repeatable path for transferring promising advances in GenAI, language models, machine learning, and text and data mining into core product roadmaps, with appropriate evaluation, governance, and lifecycle ownership.

Lead market research, contextual inquiry, customer discovery, segmentation, competitive intelligence, and industry analysis to identify emerging needs, differentiation opportunities, partnerships, and threats created by AI and other market shifts.

Define target users, jobs to be done, user journeys, product requirements, value propositions, success measures, and learning agendas for complex workflow solutions and product lines.

Engage customers, librarian buyers, subject-matter experts, strategic partners, and external stakeholders to validate opportunities, shape product design, and strengthen market relevance and credibility.

Negotiate with senior internal and external stakeholders to influence decisions, resolve competing priorities, and secure support for strategic product initiatives.

Provide executive-level communication on strategy, roadmap, investment rationale, product performance, risks, dependencies, and recommended decisions.

Establish product-management practices and performance measures that improve prioritization, execution quality, transparency, adoption, engagement, and business results.

Coach and develop product managers, strengthen relevant AI product-management skills, and raise the quality and consistency of product practice across the organization.

Partner with Marketing and Sales on positioning, launch readiness, customer communication, enablement, and strategic opportunities; represent the product organization in appropriate customer and industry forums.

Represent Product Management in portfolio planning, financial and development planning, releases, operational reviews, and product maintenance decisions.

Decision-Making and Influence

Operates with substantial autonomy and receives guidance primarily on the most consequential strategic, financial, or organizational matters.

Makes or recommends decisions affecting portfolio direction, investment priorities, customer experience, operating practices, and cross-functional commitments.

Influences senior leaders, peers, partners, customers, and subject-matter experts through evidence-based recommendations, clear narratives, and constructive negotiation.

Balances long-term strategy with near-term execution through transparent trade-offs across customer value, business value, feasibility, risk, responsible AI considerations, and speed.

Job Qualifications

Education

Bachelor's degree or equivalent p