Product Manager

Product Manager - Retail Loss Prevention

Location: Remote

About the Role

We're seeking a customer-obsessed Product Manager to drive a new go to market opportunity in retail. You'll transform customer requirements and insights into actionable plans with our LP, Growth and Product teams.

Key Responsibilities

Deliver and coordinate the operations capacity to convert pilots, expand customers, and drive revenue from zero to one. Manage AI, software development and human in the loop to provide our product and service to customer delight.

Customer Obsession: Conduct customer research, client calls, and interviews to uncover operational pain points, transform insights into product requirements, and launch new pilot programs with retail partners to validate solutions in real-world environments

Pilot Execution: Coordinating teams to accomplish installations, data integrations, and pilot operations.

Stakeholder Management: Master stakeholder relationships across retail operations, loss prevention, store management, and corporate leadership while aligning business and technology teams

Partnering with technology teams: You’ll write speclets, PRDs, personas and collaborate with Product Owners and their teams who deliver new features in 2-week sprints

Product Strategy: Define product vision and roadmap, create and refine customer personas, identify market opportunities

Team Leadership: Lead and create momentum with our Sales, Operations, Success, Support, Product teams to ensure smooth rollouts and operations

P&L accountability: Create and maintain profit and loss reports for our services and lead the team to deliver features to market with a path to increasingly strong margins.

Required Qualifications

3+ years Product Management or Product Development experience (1+ years B2B/enterprise)

Entrepreneurial with a hustler mindset

Proven track record launching and scaling successful products

Experience leading Product Designers and partnering with engineering

Strong agile/scrum and sprint-based delivery experience

Excellent stakeholder management across organizational levels

Exceptional communication skills with ability to influence without authority

Technical acumen to discuss concepts with engineering teams

Demonstrated customer obsession and analytical skills

Project management experience

Nice to Have

3+ years experience designing and refining workflows for human backoffice teams

Retail industry experience, particularly operations or store management in grocery or classic retail

Background with Loss Prevention teams and retail security

Knowledge of retail systems (POS, inventory management)

Experience with video analytics or AI-powered retail solutions

Proficient using AI tools for visualizing ideas, prototyping and refining product specifications

Experience with Computer Vision based solutions

Operations management experience

What We're Looking For

Genuinely curious about retail operations and stopping shrink

Thrives in ambiguity and creates structure from chaos

Context-switches between strategy and detailed execution

A force of nature that bring clarity and contagious energy and enthusiasm

The face of the product that customers will intuitively trust

Views obstacles as problem-solving opportunities