Product Manager

Product Manager

Role Overview

Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.

The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.

The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.

Key Responsibilities

Product Strategy & Planning

Contribute to the development and execution of product strategy and roadmap initiatives

Identify product opportunities based on customer feedback, operational challenges, and market trends

Define product priorities aligned with company objectives

Develop product requirements, use cases, and user stories

Product Development & Delivery

Partner with engineering and UX teams to design and deliver new product capabilities

Participate in agile development processes including sprint planning, backlog grooming, and release planning

Ensure product features meet functional, usability, and scalability requirements

Support testing, validation, and product launch activities

Customer & Market Engagement

Engage directly with customers to understand operational workflows and product needs

Conduct customer interviews, feedback sessions, and discovery activities

Gather insights from sales and customer success teams to inform product decisions

Represent customer needs within the product development process

Technical Collaboration

Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities

Translate business and operational requirements into technical product specifications

Support integration requirements with retailer systems and third-party solutions

Cross-Functional Collaboration

Partner with engineering, UX, data science, revenue, and customer success teams

Support go-to-market readiness for new product releases

Communicate product updates and priorities across internal stakeholders

Qualifications

Required

Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)

3–6+ years of experience in product management or product-related roles

Experience working in SaaS or enterprise software environments

Experience collaborating with engineering teams in an agile product development environment

Strong communication and stakeholder management skills

Ability to translate customer and business needs into clear product requirements

Technical Knowledge

Working knowledge of APIs, integrations, and modern SaaS platform architecture

Ability to collaborate effectively with engineering teams on technical product features

Familiarity with product management tools and agile workflows

Familiarity with AI-enabled tooling and emerging AI capabilities , including the ability to evaluate opportunities for AI-driven features within SaaS products.

Preferred Experience

Experience in grocery retail, food service, supply chain, or store operations technology

Exposure to data-driven product development

Familiarity with AI-enabled tools, automation technologies, or predictive analytics

Key Competencies

Customer focus and empathy for operational users

Analytical and problem-solving skills

Cross-functional collaboration

Strategic thinking and prioritization

Communication and stakeholder management

Working Relationships

This role collaborates closely with:

Engineering

UX / Product Design

Data Science

Revenue / Sales

Customer Success

The estimated pay ranges for this role are as follows:

$100,000 - 130,000 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.