Product Manager, Documentation Systems

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Manager, Documentation Systems based in Canada.

• The Product Manager, Documentation Systems will own documentation as a product, shaping the systems and processes behind customer and internal knowledge.
• You will oversee in-product Help, implementation guides, support runbooks, release notes, and the tooling that produces them.
• This is a hands-on build role focused on creating an AI-assisted documentation pipeline grounded in reliable product sources.
• You will establish standards, metrics, information architecture, and evaluation processes that keep documentation accurate and useful.
• The role partners closely with Product and Engineering to capture how products actually work, rather than relying solely on specifications.
• You will use modern LLM tooling to automate repetitive documentation workflows while applying human judgment where accuracy matters most.
• This remote contractor opportunity is suited to a product-minded builder who enjoys complex systems, customer problems, and continuous improvement.