Product Planning Member - Energy Business Department

Job Description:

Business Overview

Rakuten is Japan's largest marketplace and Internet ecosystem, offering a wide range of more than 70 services, including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networking. Rakuten offers more than 140 services worldwide, of which Communications & Energy Company is the division that operates the cell phone business and other telecommunications and electric energy-related businesses.

Please see below for a list of Communications & Energy Company's services*.

https://corp.rakuten.co.jp/about/company/communications_energy.html

Department Overview

In-house Network Promotion Section is responsible for service planning, sales promotion, operation, and improvement, with the mission of growing products centred on the home internet services ‘Rakuten Turbo’ and ‘Rakuten Hikari’ and acquiring more users.

Within this, the Business Planning Group is the organisation that handles product strategy and promotion planning.

Both the home router “Rakuten Turbo” and the fiber-optic service “Rakuten Hikari” leverage Rakuten Group's big data to explore and implement various initiatives.

Furthermore, as a telecommunications provider, we can expand services through enhanced features (such as AI utilization).

Specifically, “Rakuten Turbo” launched in 2023 as a new service utilizing the Rakuten Mobile network. As mobile communication technology advances and network quality improves, it is expanding its market share year by year as next-generation home infrastructure.

Position:

Why We Hire

Recruiting additional staff to expand our business.

Position Details

At our company, which aims to evolve into the No. 1 mobile company, you will be responsible for driving projects within our Home Internet Products business—a key service area—as a Product Planning menber. This includes developing new service features, releasing next-generation menus, and enhancing the experience for existing customers.

Specifically:

- Supporting executive decision-making in business operations

- Managing and analyzing various KPIs, formulating and executing corresponding measures

Monthly new subscriber numbers for core services

Churn rates for existing service portfolios with hundreds of thousands of users

- Data science related to customers, markets, and competitors

- Formulating business requirements specifications for service feature improvements

- Project management for new service/menu releases

- Operational improvements across service management domains

- Planning initiatives to enhance customer support and customer experience

Work Environment

- Total staff: 15 members.

The recruiting department has 5 members, with an average age in their 30s.

Many members come from other industries and are actively contributing.

Mandatory Qualifications:

- At least one year of experience in product planning, service planning, or similar roles

Desired Qualifications:

- English proficiency

- Experience in subscription-based business models

- Consulting experience

- Experience in the telecommunications industry

- Management experience

#business #productmanager #communicationsandenergy #RakutenEnergy

Languages:

Japanese (Overall - 4 - Fluent)