Product Support Analyst I - VIP - Bilingual Portuguese

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities

Customer service includes communication via telephone, email, chat or through other social media platforms

Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)

Ensures delivery of objectives and client expectations are met in accordance with contractual obligations

Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures

Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products

Interact with customer and functional organizations to develop specifications for content of courses

Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services

Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:

product support specialist

product support analyst

systems integration engineer

technical support

customer service

customer training

sales support

Qualifications and Education Requirements

Minimum High School diploma, University student or graduate. Technical experience strongly desired

Demonstrates good time management and priority setting skills

Demonstrates effective teamwork skills

Demonstrates ability to work under pressure and handling complexity

Proficient English and Spanish written and oral communication skills

Must be organized, able to multi-task and work in all areas as needed

Proven analytical and troubleshooting skills

Excellent customer service skills

Travel Industry background is desired.

Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)

ITIL/ XML/ SQL/ API Programming

Experience using Salesforce CRM tool

Fluent in Portuguese a Plus

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!

Annual Performance bonus plans

Development opportunities in country or globally

We offer a competitive private health insurance for employees and eligible children

Extra Paid Time Off (5 extra days each year)

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)

Daily meal allowance

End of Year Break

Life Insurance

Corporate Social Responsibility opportunities

Recognition and acknowledgement programs

Fun employee engagement and development events

**Please provide English CV**

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.

#LI-Hybrid#LI-KN1