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EVERSANA

Product Support Analyst (L2) – Client Support | UAT | Jira

Pune, Maharashtra, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Description The purpose of the role “Product Support Analyst” is to provide functional Level 2 support to global customers for the application through different channels. The role will be responsible for issue analysis, coordination with internal cross-functional teams, testing, data validation, client communication, SLA adherence, and continuous process improvement. The Product Support Analyst will also be expected to leverage AI and Generative AI tools responsibly and effectively to impro…

Original posting on EVERSANA's site ↗

Listed on hirly, a job board. hirly is not the employer: EVERSANA is hiring for this role.

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