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TestHiring

Product & Tech Support Associate

Aganovad, Surat, Gujarat, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Work alongside the CTO to build and iterate on tech products using AI/vibe-coding tools (no traditional programming required) • Translate business logic and customer needs into clear, structured prompts for AI-assisted product development • Visit partner clients to provide hands-on support for already-deployed products ( • Act as the first point of contact for customer/ product issues — diagnose the actual need, then articulate it clearly to the tech team for resolution • Map and improve customer/product journeys across client, candidate, and partner touchpoints • Feed field insights back into product decisions — you're the eyes and ears on the ground for the CTO

Requirements • Excellent communication and articulation skills, spoken and written • Strong logical and business reasoning — able to connect "what the customer wants" to "what needs to be built" • Comfortable learning to prompt AI tools effectively (training will be provided; curiosity matters more than prior exposure) • Willing to travel locally/regionally for client visits • Based in or willing to relocate to Surat. Nice-to-Haves • Prior exposure to ed-tech, school ecosystems, or customer-facing roles • Basic familiarity with AI tools even as an end-user • Interest in the intersection of business, education, and technology

  • Qualifications
  • Any graduate — Business, English, Mass Communication, or related fields preferred
Original posting on TestHiring's site ↗

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