Production Supervisor

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Services is seeking a hands-on Production Supervisor to lead daily production at our Nashville-area healthcare laundry facility in Madison, TN. This newly created leadership role was added to support increased production volume and our seven-day operation, ensuring the plant is staffed, equipment is running at peak performance, and daily workload is completed safely, efficiently, and to quality standards.

This role supervises soil sorters, washer and cart-washer operators, and clean-side production associates, and works closely with the chemical technician and the Business Manager to keep washing, drying, and finishing on schedule. The Production Supervisor plays a key role in plant productivity, from daily staffing and work assignments to goal setting and execution of plant production goals.

The ideal candidate is a proactive, accountable floor leader with 3–5 years of supervisory experience in a manufacturing, production, or service-industry operation who thrives in a noisy, fast-paced industrial environment, is comfortable giving and receiving open feedback, and embraces change. Because this role supports a seven-day operation, candidates must be willing to work evenings, night shifts, weekends, and holidays.

Key Responsibilities

Operations & Production

Schedule adequate staff to produce the required workload each day, preparing work schedules and providing daily work assignments to production associates

Supervise soil sorters, washer and cart-washer operators, and clean-side production associates to meet productivity targets and comply with safety regulations

Monitor continuous batch washers (CBWs), dryers, and washer/extractors to maintain the correct loading sequence and achieve maximum productivity and washing performance from all equipment

Partner with the chemical technician to ensure proper loading, wash chemistry, and other factors related to correct and efficient washing and drying

Analyze order requirements to determine the number of carts needed and keep production aligned with customer demand

Communicate proactively with the Business Manager regarding anticipated bottlenecks and production constraints

Respond quickly to bottlenecks, staffing changes, quality issues, and equipment downtime to protect daily production

Provide consistent frontline leadership coverage across a seven-day production schedule, including weekends

Operate equipment and perform hands-on production duties as needed to support department success

Leadership & Team Development

Develop and train operators on all equipment to ensure consistent, high-quality performance

Define clear performance measures tied to business goals and hold associates accountable to them

Foster a team environment by promoting open communication, building commitment to a common vision, and maintaining positive employee relations

Implement proactive employee-relations practices that build trust, engagement, and a direct, positive relationship between leaders and associates

Address attendance, performance, and conduct issues promptly through coaching and corrective action

Safety & Compliance

Communicate, implement, and monitor safety programs and procedures

Lead and participate in safety meetings and ensure the proper use and maintenance of equipment

Identify safety improvements and enforce safety standards across the department

Understand, observe, and adhere to all safety procedures, infection-control practices, and company policies

Keep the department clean, orderly, and safe

Productivity & Performance

Own plant productivity, participating in goal setting for the plant and driving execution of plant production goals

Monitor productivity activity records and take action to close gaps against targets

Track key plant metrics, including production plan attainment, pounds per operator hour (PPOH), quality/reject rates, attendance, and safety performance

Manage real-time staffing, breaks, downtime, and workflow to maximize labor productivity

Analyze cost and performance data to identify opportunities to improve operations and reduce costs

Administrative & Support Functions

Document and record associate production, time, safety incidents, absenteeism, and corrective actions promptly and accurately

Prepare and maintain logs, records, and reports, including production, maintenance, and inventory

Purchase supplies, parts, and equipment and assist in developing and monitoring the department budget as needed

Assist the Business Manager in directing overall plant operations and complete special projects as assigned

Perform other duties as assigned based on business and operational needs

Qualifications

Required

High School Diploma or GED

3–5 years of experience in a manufacturing, production, or service-industry environment with supervisory responsibilities

Experience with employee relations and team building

Proven ability to define performance measures related to the business and hold associates accountable to them

Strong analytical skills, including the ability to determine the number of carts required for orders

Basic computer knowledge and willingness to learn new computer applications

Comfortable giving and receiving open feedback

Ability to read, speak, and write English

Willingness to work evenings, night shifts, weekends, and holidays

Preferred

Some college or formal education and training in business, operations, or a related field

Supervisory experience in an industrial or healthcare laundry environment

Experience operating or supervising continuous batch washers (CBWs), dryers, and washer/extractors

Ability to analyze cost performance data to improve operations and reduce costs

Demonstrated customer service, people leadership, and organizational skills with a track record of achieving positive business results

Familiarity with healthcare linen processing and infection-control practices

Bilingual English/Spanish communication skills preferred

Key Competencies

Proactive, courageous leader who is willing to take calculated risks and embrace change

Positive "can-do" attitude with the ability to lead and positively influence a team

Strong accountability for productivity, safety, and quality results

Strong interpersonal and communication skills

Analytical, organized, and data-driven in planning staffing and production

Comfortable giving and receiving open feedback

Physical & Work Environment Requirements

Supports a seven-day production operation; schedule may include evenings, night shifts, weekends, holidays, and overtime as business needs require

Ability to work in a noisy, fast-paced industrial laundry environment that may include heat, humidity, and moving equipment

Ability to bend, stoop, push, pull, stand, and walk for lon