Production Support  (AWS support) +Java springboot+SQL

Responsibilities

Key Responsibilities:

Production Support & Incident Management

- Lead L2/L3 production support for business-critical applications, ensuring high availability and minimal downtime.

- Triage, troubleshoot, and resolve incidents across application, database, and AWS infrastructure layers within defined SLAs.

- Perform deep root-cause analysis (RCA) for recurring issues and drive corrective and preventive actions (CAPA).

- Coordinate major incident bridges, communicate status updates, and ensure timely stakeholder alignment during outages.

AWS Support & Operational Excellence

- Monitor and support workloads on AWS, ensuring reliability, scalability, and cost-aware operations.

- Improve observability by tuning alerts, dashboards, and log/metric signals to reduce noise and detect issues early.

- Support deployments and release activities, ensuring production readiness, rollback plans, and post-release validation.

Java Spring Boot & SQL Troubleshooting

- Diagnose application issues in Java Spring Boot services, including performance bottlenecks, thread/heap concerns, and API failures.

- Analyze SQL queries, execution plans, and database behavior to resolve latency, deadlocks, and data consistency issues.

- Collaborate with development teams to implement permanent fixes, improve code resiliency, and reduce incident recurrence.

Authorization & Access Controls

- Support and troubleshoot authorization-related issues, ensuring secure and compliant access patterns across services.

- Partner with security and engineering teams to validate access changes and reduce risk in production environments.

Minimum Qualifications:

- Bachelor’s or Master’s degree in Engineering/Computer Applications (BTECH, BCA, MCA, MTECH) or equivalent practical experience.

- 10–15 years of experience in production support / application support for enterprise systems.

- Strong hands-on experience supporting AWS-based environments and resolving cloud operational issues.

- Strong Java Spring Boot troubleshooting experience in production environments.

- Strong SQL skills with proven ability to investigate data issues and optimize queries for performance.

- Experience handling incidents, RCA documentation, and working within SLA-driven support processes.

- Working knowledge of authorization concepts and troubleshooting access/permission issues in applications.

Technical requirements

Skills

Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Technology->Database Administration->MS SQL Server->SQL Server,Technology->Java->Springboot

Education

MCA,MSc,MTech,Bachelor of Engineering,BCA,BTech