hirly
Sign inGet started free

Encora10

Production Support Engineer – Connect & RAMP

Latin America

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Encora10 first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included
Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
CR
Work mode
Remote-friendly
First seen by hirly
17 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title: Production Support Engineer – Connect & RAMP

Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support

Experience: 3–8 YOE.

Location: LATAM

Mode: Remote

We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.

Key Responsibilities

Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.

Monitor application and infrastructure performance to minimize downtime and support SLA compliance.

Troubleshoot production issues by analyzing server and application logs.

Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.

Write and execute SQL queries for data investigation and troubleshooting.

Support application deployments using Jenkins and use GitHub for code review and debugging activities.

Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.

Configure monitoring alerts and dashboards and contribute to alert optimization.

Support the setup of tools and required infrastructure.

Required Skills & Qualifications

3–8 years of relevant experience in Production Support or Application Support.

Advanced knowledge of Oracle Database.

Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.

Experience working with Linux-based infrastructure and cloud services.

Strong monitoring, troubleshooting, and server log debugging skills.

Experience with monitoring tools such as Splunk and/or Dynatrace.

Experience creating alerts and dashboards and optimizing monitoring alerts.

Experience working with ITIL processes, including Incidents, Problems, and RFCs.

Experience with GitHub for code debugging and Jenkins for deployments.

Preferred Skills:

Experience supporting business-critical production applications.

Familiarity with CI/CD processes and deployment pipelines.

Experience in proactive application monitoring and incident prevention.

Posted On: 16-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

Original posting on Encora10's site ↗

Listed on hirly, a job board. hirly is not the employer: Encora10 is hiring for this role.

Similar jobs

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job