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Infosys

Production Support(java springboot+AWS)

Hyderabad, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
27 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Responsibilities

Key Responsibilities:

Production Stability & Incident Management

- Own L2/L3 production support for Java Spring Boot services, ensuring high availability and rapid recovery.

- Triage incidents, perform impact analysis, coordinate war rooms, and drive timely resolution within SLAs.

- Conduct root cause analysis (RCA) and implement corrective and preventive actions to reduce recurring issues.

Application & Platform Troubleshooting

- Diagnose issues across application, API, and infrastructure layers using logs, traces, and metrics.

- Debug Spring Boot applications, analyze thread dumps/heap behavior when needed, and address performance bottlenecks.

- Collaborate with development teams to propose code fixes, configuration changes, and safe rollout plans.

AWS Operations & Reliability

- Support workloads running on AWS, ensuring secure access, stable deployments, and reliable integrations with AWS services.

- Improve observability by tuning alerts/dashboards and defining actionable monitoring for critical customer journeys.

Operational Excellence

- Create and maintain runbooks, SOPs, knowledge articles, and incident postmortems.

- Drive continuous improvement through problem management, automation opportunities, and release/change readiness checks.

- Mentor junior support engineers and promote best practices in troubleshooting and incident handling.

Minimum Qualifications:

- Bachelor’s or Master’s degree in Computer Science/IT or related field (BTECH, BCA, MCA, MTECH).

- 8–10 years of experience in Production Support / Application Support for enterprise applications.

- Strong hands-on experience with Java and Spring Boot in production environments.

- Working experience supporting applications on AWS, including troubleshooting cloud-based deployments and services.

- Strong understanding of incident management, RCA, and operational processes with excellent communication skills.

Technical requirements

Skills

Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot

Education

MCA,MTech,Bachelor of Engineering,BCA,BTech

Original posting on Infosys's site ↗

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