Professional Services Onboarding Associate

Who we are.

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet, and we’re still building for what comes next.

As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise-grade security to protect against virtual threats. Our team leverages modern, AI-accelerated tools to streamline how businesses manage their digital presence, making the most of our decades of experience.

The Network Solutions team is here to help online businesses protect what’s theirs and build for tomorrow. That’s why millions trust us to protect their domains, brands, and websites every day.

What you’ll do & how you’ll make your mark.

Functions as the Point of Contact (POC) for customers and project team members

Conducts a project walkthrough with the Web Designer and Web Developer to discuss the scope and project timelines

• •Provides timely and accurate updates on project statuses, milestones and
• deliverables to the customer and the team handling the project

• •Coordinates with customers with new orders and needing post-project
• assistance

• •Provides website quotations and/or assist customers in purchasing the
• recommended product or service that they need

Works with the Business Development Specialists (BDS) to on-board new clients and develops existing client relationships

Establishes rapport with clients by ensuring projects are developed within the scope, based on their requirements and delivered within schedule

Ensures all information and statuses are updated across our system tools

Communicates with the customers in the most understandable and composed manner, and resolves promptly issues raised by them

• •Develops a trusted advisor relationship with the key accounts, customer
• stakeholders, and executive sponsors

• •Provides customer support on bookings for graphics and website projects
• through email and phone

Deliver excellent customer service on a day-to-day basis

Ensures to take responsibility and ownership of the projects handled

Ensures that projects are delivered on a timely manner

Identifies issues with the current processes and provides alternatives and/or solutions to the Team Leader

Deals promptly and swiftly on escalated cases due to bad customer service and/or web design/development quality

Accommodates any ad hoc requests from clients and provides consultations, if necessary

Abides all processes and guidelines directed by the department head and other departments

Who you are & what you’ll need to succeed.

Must have at least 3 years of experience working for a BPO setup

Must have at least 1 year of experience in project coordination is a bonus

Must have a good understanding of project management, website development, web design and internet technology

Must be knowledgeable in using a CRM, and MS Office Tools

Why you’ll love us.

Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

#NetworkSolutions

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.