Professional Services Team Lead

Job Description:

The Professional Services Team Lead is the operational and customer-facing owner of CAST's Professional Services function, responsible for ensuring that every customer engagement is executed to the highest standard, that customers achieve lasting value from their investment in CAST technology, and that the delivery infrastructure supporting those outcomes is efficient, scalable, and commercially sound.

Salary range for this role is $62,000 - $68,000

This is a leadership role that sits at the intersection of customer success, technical delivery, and business performance. The Professional Services Team Lead owns the post-sales customer relationship, leads PS delivery, and builds the internal product training capability for WYSIWYG and BlackTrax, applying a commercial mindset to every decision and understanding how the choices made in delivery directly affect cost, margin, and revenue.

A key part of the mandate is building and developing CAST's internal delivery team leading Product Specialists who also rotate through Technical Support so that every engagement is resourced, scheduled, and delivered to a consistent, commercially sound standard.

The ideal candidate is as comfortable in front of a customer as they are in the field. They bring deep knowledge of the entertainment and live events industry, genuine instincts for how people adopt and deploy complex technology, and the business awareness to balance customer outcomes with organizational objectives. Familiarity with WYSIWYG and/or BlackTrax is a strong asset, and the role offers meaningful opportunity to develop deep product expertise as part of its core mandate.

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Business Unit:

CAST

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.