Program Aide

Description

This position plays an important role in supporting individuals and families experiencing homelessness, housing instability, and other barriers to accessing essential services.

The Program Aide provides a combination of direct client assistance, community outreach, transportation, food services, resource referrals, and administrative support. We are looking for someone who enjoys working with people, is adaptable, and is passionate about making a positive impact in the community.

Client Services & Program Support

Welcome and assist clients, visitors, and community partners in a professional and respectful manner

Help clients access basic necessities, including meals, showers, hygiene supplies, clothing, and community resources

Assist with daily client sign-ins, service tracking, and general program activities

Support a safe, welcoming, and trauma-informed environment

Community Outreach & Engagement

Participate in community outreach events, resource fairs, and local engagement activities

Connect individuals and families with available housing, healthcare, and social services

Distribute informational materials, food, hygiene supplies, and other resources

Build positive relationships with community partners and service providers

Client Transportation

Provide approved transportation for clients to medical appointments, housing appointments, social service agencies, and other authorized destinations

Assist with coordinating transportation schedules and appointments

Maintain accurate transportation records and follow organizational vehicle safety procedures

Food Services & Basic Needs Assistance

Assist with meal preparation, food distribution, and cleanup

Assist with organizing and distributing food boxes, pantry items, and donated supplies

Assist with food inventory and clean, sanitary food service areas

Assist with food donation coordination and other basic needs activities

Resource Referrals & Administrative Support

Help clients identify and connect with housing, healthcare, behavioral health, and other community resources

Assist with referral forms, documentation, and coordination with program staff

Maintain accurate client records, service logs, and program documentation

Support scheduling, data entry, filing, and general office operations

Assist with maintaining organized, safe, and welcoming program facilities

Requirements

Required:

High school diploma or equivalent

Valid California driver's license and acceptable driving record.

Basic computer skills, including familiarity with Microsoft Office

Strong communication, organizational, and interpersonal skills

Ability to maintain confidentiality and professional boundaries

Ability to work collaboratively with individuals from diverse backgrounds

Ability to lift, carry, and move materials weighing up to 35 pounds

Preferred:

Previous experience in customer service, social services, administrative support, community outreach, or food services

Experience working with individuals experiencing homelessness, housing instability, substance use challenges, or other barriers

Familiarity with local community resources and social service programs

Knowledge of trauma-informed care and person-centered service approaches