Program Analyst

Summary

This position is located in the Human Capital Operations Systems and Analytics Branch. The incumbent serves as a Program Analyst for the Systems, Services and Reporting team responsible for responding to requests for data, analyzing historical data to determine trends (e.g., hiring, staffing, separations, retention) for the purpose of forecasting future changes that could affect TSA's mission.

Duties

This Program Analyst position is located Human Capital Operations Systems and Analytics Branch, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Analyzes and evaluates program areas to determine areas in which progress is unsatisfactory and to determine courses of action to remedy deficiencies. Applies a wide range of qualitative and quantitative methods for the assessment of the programs, and identifies areas needing special emphasis or improvement. Analyzes policies or practices to identify any inconsistencies and recommends practical solutions. Formulate projects and recommend assessment criteria for the evaluation of TSA operational programs and contributes to the performance of meeting mission requirements. Communicates with internal and external managers as well as representatives of other government agencies and private industries to obtain information and provide guidance on critical program issues, and make recommendations affecting the major programs. Note: The duties stated are at the full performance level, SV-I band.

Qualifications

In addition to the minimum qualifications described below, you must meet the following education requirements and/or the specialized experience to be considered qualified for the position. To qualify for the SV-G band (equivalent to GS-11), you must have one year of specialized experience at the SV-F band or GS-09 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Experience utilizing automated data systems to compile, reconcile, analyze, track, and present large datasets (i.e PowerBI, NFC-Insight, EmpowHR, and Epic), Business Intelligence). Experience analyzing administrative or program operations to identify process gaps, inefficiencies, trends, or areas for improvement. Experience providing technical assistance, responding to stakeholder inquiries, and communicating program information through written products and presentations. OR In lieu of experience, you must possess the education requirement for this band level: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR A combination of education and experience. In addition to meeting the qualifications at the SV-G band, to qualify for the SV-H band (equivalent to GS-12), you must have one year of specialized experience at the SV-G band or GS-11 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as: Experience analyzing and evaluating complex program operations, systems, processes, or procedures to improve effectiveness, efficiency, and compliance. Experience identifying trends, risks, and recurring issues through analysis of complex qualitative and quantitative data, and recommending sound alternatives or corrective actions. Experience preparing and delivering clear, persuasive written and oral briefings for management officials and other stakeholders on large datasets. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Education

For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses from an accredited college or university, which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. The information must be provided with the application by the closing date of the announcement. If selected, the applicant must supply a transcript or certification of degree.