Program Analyst

Summary

The incumbent serves as member of the highly technical and analytical Veteran Service Support Center-Electronic Health Record Analytics (VSSC-EHRA) team, supporting the delivery of critical data, analytics, reporting, and decision-support tools across VA's Federal Electronic Health Record (FEHR) platforms.

Duties

Major duties include but are not limited to: Program Analysis Collaborates at all levels of the VA organization, provides consultation, and designs, develops, and deploys information, data collection applications, analytic studies, dashboards, scorecards, registries, development platforms and other automated tools nationwide. Executes data management and analysis, automated tool design, development, validation, deployment, training and presentation. Conducts Extract/Transfer/Load (ETL) activities to prepare the data, apply business rules and quality assurance, and stage the data for reporting. Supports the data, information, analytics, and reporting work of the VSSC-EHRA Section including the development and maintenance of real-time and near real-time national clinical, operations and management tools associated with the shared Oracle Cerner electronic health record. Assists in producing information and helps evaluate/analyze, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Consults with various stakeholders to understand customer needs, document requirements, and to develop solutions, both in conceptual design and technically, coding/prepping the data and tool build, and ensuring that the products being delivered are of a high standard in terms of fit for purpose, design, and code. Oversees the analysis, design, development, quality assurance, validation, and support of products and projects assigned. Designs, develops, validates, implements and maintains data and reporting systems like, but not limited to, Cerner Command Language (CCL) and Discern Analytics 2.0 (DA2) Programming, Tableau, SAP Business Objects, Reporting Services Reports, OLAP cubes and subsequent front-end tools for interacting with the datasets, models, etc., or .NET and MPage applications for retrieving and displaying data from various VA databases and sources. Exercise initiative, work efficiently and to collaborate effectively with its field, and program office stakeholders as well as end users of products developed. Supports VA national data analysis, data mining, reporting and program development for the VSSC-EHRA Section. Designs and performs national studies, analyses and evaluative work related to specific content areas for which the VSSC-EHRA Section is responsible. Instructional Technology and Data Management Develops training materials or other tools for VACO Leadership, Program Office, and Field based end users Managers in utilizing data and reports that are produced. Monitors VSSC product end users' satisfaction to drive enhancements and increase usefulness and satisfaction. Responds to user feedback mechanisms including Help Desk and suggestions in a timely manner. Serves as a technical resource for CCL, DA2, Vertica SQL, Tableau, SAP Business Objects, Hypertext Markup Language (HTML), JavaScript and Cascading Style Sheets (CSS), as well as, technologies like the Microsoft Business Intelligence (BI) Suite, including SQL Server Management Studio, SQL Server Integration Services, SQL Server Analysis Services, SQL Server Reporting Services, Pyramid Analytics, .NET Applications and all associated ETL activities, and various web based reporting tools. Performs other duties as assigned. Work Schedule: Monday to Friday, 8:00 a.m. to 4:30 p.m. Compressed / Flexible: May be available Telework: This position may be authorized for ad hoc telework. Telework eligibility will be discussed during the interview process. Ad hoc is defined as occasional, non-recurring telework. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA Employees that are already subject to the return to in-person work mandate in their current position. Applicants without an existing assigned VA Staff Office must be located within 50 miles of a VA-owned or leased space. This is not a remote position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Position Description/PD#: Program Analyst / PD17737A and PD17738A

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet Time-in-Grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your Time-in-Grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year Time-in-Grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year Time-in-Grade. Note: Time-in-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-12 Specialized Experience: For this position, you must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Consulting/collaborating with experts to standardize data/analytics design. Developing and maintaining data definitions and other associated documentation for assigned reports in an easily understood language and format. Demonstrated ability to express ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas. Proven ability to exercise initiative, work efficiently and to collaborate effectively with its field, and program office stakeholders as well as end users of products developed by the program office with complex and competing activities such as constant changes to the technologies used, transition to new electronic health record, and increased and competing demands for more products to be developed. Supporting national data analysis, data mining, reporting and program development for the program office. GS-13 Specialized Experience: For this position, you must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Analyzing, designing, developing, testing, maintaining, and supporting of reporting systems. Proven experience serving as a senior advisor in organizational analysis for portions of key programs or specific national projects such as federal electronic health record analytics, including referrals, clinical cohorts, technical and business, etc. Demonstrated experience supporting data, information, analytics, and reporting workflows, including the development and maintenance of real-time and near