Program Analyst

Summary

The incumbent serves as the Program Analyst for Nursing Service and maintains knowledge of all associated clinical and operational software applications and informatics initiatives. This employee also performs technical, administrative, and professional work involving managing, administering, operating and conducting support services necessary for the operation of the service.

Duties

This position administrates data to mission-specific databases in order to support business intelligence applications, adapts IT systems through edits of parameters, profiles, and system specific workflow to meet medical center policies and procedures, performs workflow assessment by use of lean, high-reliability systems redesign processes to assess workflow related data recorded by various IT systems, and performs optimization in addition to adapting software controls to existing workflow. The incumbent represents the service on committees/workgroups at the service and facility level for systems redesign, data capture and VHA performance measures and monitors. This employee functions independently with minimal supervision. Duties include but are not limited to: Develops, plans, conducts, and implements program analyses using efficiency, compliance, clinical, administrative, and mission-related data. Determines appropriate data-collection methods based on service objectives, industry standards, governing policy, and project outcomes. Uses quantitative and qualitative analysis to identify, quantify, and resolve organizational problems. Develops and applies SQL, MS Access, advanced MS Excel, SharePoint, LEAF, VistA, FileMan, and other VA information systems to produce reports, measures, and management information. Evaluates the needs of clinical services in relation to the capabilities of software applications and coordinates required modifications. Configures and tests application parameters, profiles, user/group access, workflows, and software components to meet service requirements. Maintains and updates site parameters and site-specific files to ensure proper functioning of complex, interrelated software applications. Serves as the ADPAC and subject-matter expert for CPRS, VistA, the Nursing Package, and related clinical and commercial applications. Conducts workflow assessments using lean, high-reliability, and systems-redesign processes to evaluate workflow-related data and improve operational performance. Applies human-factors and usability principles to evaluate sequencing, information flow, plain language, minimum keystrokes, and user comfort. Reengineers and redesigns clinical and administrative processes to improve efficiency, effectiveness, safety, and documentation. Generates compliance, audit, and program outcome reports-synthesizing data and findings for Executive Leadership Team (ELT), Service Chiefs, and other stakeholders. Performs other duties as assigned. Work Schedule: Monday through Friday; 7:30am- 4:00pm Telework: This position may be authorized for telework. Ad Hoc telework only. Ad Hoc Telework. Telework that occurs on an occasional, non-routine basis. Telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD304750 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Applicants must submit documentation verifying that they meet time-in-grade requirements in accordance with federal regulations. Human Resources will not review or access official personnel records to determine eligibility if supporting documentation is not provided. Failure to submit required documentation will result in an ineligible rating. Verification of time-in-grade must be supported by documentation submitted with the application package. In the absence of such documentation, Human Resources will not access personnel records to validate eligibility, and the applicant may be rated ineligible. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. GS-11: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: Experience with the management, assessment, design, integration, modification, maintenance, and analysis of programs and processes related to the field of informatics including administrative and clinical data and data management services or systems and the electronic health record (EHR) and related systems; Experience in data and analytics including data collection, transformation, analysis, and dissemination; gathering, developing, and interpreting data from various information systems; proficiency in producing presentations and reports; Experience with software and hardware programs and systems to assist with installation or troubleshoot and correct issues that may occur and Specialized knowledge and experience with Veterans Integrated Systems Technology Architecture (VistA) packages that support the service is needed to ensure the success of this integration.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Major study: Business, Computer Science, or Political Science) *TRANSCRIPT REQUIRED*. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond the first year of graduate study. *TRANSCRIPT REQUIRED*. Basis for Selection: Selections for positions will be based on the objective evaluation of the candidates' total qualifications for the position. "Qualifications" means the combination of experience, training, education, skills, knowledge, abilities, personal characteristics, and merit factors deemed to be pertinent to successful performance. Permanent Employee Status: If you are unsure if you have permanent employee status to be considered for this position, you can verify your status by referring to Box 24 on your most recent SF-50. The box must have a 1 or 2 in order to be considered for this position. You may qualify based on your experience and/or education as described below: For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualifi