Program Coordinator (2026 - 0207)

The Information and Communications Technology Council (ICTC) is seeking a Program Coordinator to support the delivery of a sector-based workforce development program designed to strengthen Ontario's manufacturing and automotive workforce in the face of tariff pressures, supply chain volatility, and rapid technological change.

Working as part of the Capacity Building and Innovation team, the Program Coordinator will play a key role in the day-to-day implementation and administration of the program. The successful candidate will support participant recruitment and enrollment, coordinate training cohorts and employer engagement activities, liaise with delivery partners and stakeholders, track program performance and outcomes, and help ensure successful delivery of employer-based initiatives such as hybrid training, AI Adoption Squads, AI Roadmaps, and pilot projects.

This role requires a highly organized, proactive individual who enjoys working with employers, participants, and partners to ensure a positive program experience. The Program Coordinator will support outreach efforts, maintain project documentation, monitor program activities against timelines and deliverables, and contribute to reporting requirements for funders and internal stakeholders. Strong communication, relationship-building, and coordination skills are essential, along with the ability to manage multiple priorities in a fast-paced, collaborative environment.

The ideal candidate is detail-oriented, customer-focused, and passionate about workforce development, skills training, and helping Ontario's small and medium-sized employers adopt new technologies and build future-ready workforces.

Key Responsibilities

Relationship Development & Collaboration

Identifying program participants and building relationships with key stakeholders in the industry and community to establish a network of contacts that addresses ICTC program’s needs.

Collaborating with the program team and external partners for the recruitment of participants to take part in ICTC activities and programs.

Conducting presentations, facilitating workshops, and leading information sessions to engage participants and share knowledge effectively.

Handling inquiries from programs participants through emails and calls.

Conducting recruitment for short- term consultants.

Liaising with service providers and external stakeholders

Recruiting industry experts and coaches to participate in workshops and subject matter experts to lead webinars.

Attending events and/or focus groups to present information, network, collect information.

Drafts emails, reports and other correspondence on behalf of ICTC.

Identifying program participants and building relationships with key stakeholders in the industry and community to establish a network of contacts that addresses ICTC program’s needs.

Collaborating with the program team and external partners for the recruitment of participants to take part in ICTC activities and programs.

Conducting presentations, facilitating workshops, and leading information sessions to engage participants and share knowledge effectively.

Handling inquiries from programs participants through emails and calls.

Conducting recruitment for short- term consultants.

Liaising with service providers and external stakeholders

Recruiting industry experts and coaches to participate in workshops and subject matter experts to lead webinars.

Attending events and/or focus groups to present information, network, collect information.

Drafts emails, reports and other correspondence on behalf of ICTC.

Communications & Event Planning

Assists with the development, coordination, and dissemination of communications materials to internal and external stakeholders through applicable channels.

Assists with the coordination of logistics for travel and meetings/events locations, including sourcing and arranging catering, audiovisual (AV) equipment, and handling all other aspects of event planning to ensure seamless execution of corporate functions and engagements.

Contributing content for promotional materials.

Setting up Zoom sessions and tailoring Zoom User Guide

Other duties as assigned by ones manager.

Business Development

Liaises with external partners, organizations, associations, community groups and the public to promote ICTC and to keep abreast of funding opportunities.

Disseminates information and resources to partners and stakeholders to enhance their knowledge of ICTCs programs, products, and services.

Working proactively with internal staff to collaborate on ICTC activities, share information, provide updates and engage staff and others for input and support.

Attending events and/or focus groups to present information, network, collect information.

Qualifications & Experience

Required Experience:

2.5+ years’ experience working in a similar position and providing coordination for a program or project, with demonstrated success in setting and achieving program targets.

Hands-on experience in projects and programs with a diversity lens.

Excellent written and oral communication skills in order to present ICTC in a professional manner, interface and communicate effectively with senior and diverse audiences, and prepare and proofread communications such as PowerPoint slide decks, emails, reports, articles, etc.

Exceptional organization skills with the ability to multi-task and adapt to changing priorities.

2+ years supporting the customer experience in a customer success, support, or account management role.

Proven track record of working in a customer-facing role.

Proven skills in sourcing - using a variety of methods, e.g., networking, referrals, recruitment, database searches and cold calling.

Ability to engage and influence people; comfortable making cold calls, presentations, and in-person visits.

Demonstrated success conducting presentations and/or facilitating workshops.

Bilingual proficiency in English and French written and spoken is an asset.

Education

Post-secondary degree or diploma in Business Administration, Project Management, Communications, Adult Education, Community Development, Public Administration, or a related field.

Project Management certification (CAPM, PMP, or equivalent) is an asset

Are you?

Ethical – Can you work with confidential learner data and program information with high integrity, sound judgment, and ethical compliance?

Dependable – Do you demonstrate a high degree of reliability, organization, and accountability to meet project and funder deliverable requirements?

Agile – Are you open to change, constantly evolving requirements, and ongoing feedback — with the ability to work effectively with distributed teams across Canada?

A natural leader – Do you take initiative, determine a path forward with limited precedent, and plan and evaluate your own work with confidence and minimal oversight?

Driven and creative – Do you have strong self-motivation, initiative, and a desire to exceed expectations in curriculum quality and learner outcomes?

Collaborative – Are you able to work through others to achieve results — sharing information, aligning stakeholders, and keeping teams moving toward shared goals?

Professional – Can you represent ICTC with composure, positivity, and a strong work ethic across all learner, partner, and vendor interactions?

An excellent bilingual communicator – Do you communicate fluently and professionally in both English and French, across written materials, presentations, and stakeholder interactions?

A continuous learner – Do you have a commitment to professional development, a desire to understand ICT trends and the key factors driving change across all industries?

A champion of diversity and inclusion – Are you committed to building equitable, inclusive learning environments and understanding the challenges faced by diverse learner