Program Lead: Selection & Seller Onboarding, Marketplace

• Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium sized businesses? Or want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce is looking for a Key Account Manager to join its Third-Party Marketplace team based in Cairo, Egypt.
• Working in a dynamic business development environment, your role will be focused on contributing to new acquisition through hunting, specifically phone/email-based prospecting and recruiting of new merchants who can bring their competitive range of products, pricing and availability to Amazon. You will also work with merchants as an account manager – helping them to launch and grow their on Amazon by ensuring they understand Amazon’s products, services, systems and tools. You will be responsible for using feedback from the merchants to identify opportunities to improve Amazon’s products, services, processes, systems and tools. Lastly, Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.

To be successful in this role you must have superior analytical, communication, and presentation skills. Operating in a fast-moving and sometimes ambiguous environment, working autonomously and taking full control & responsibility for achieving business objectives.

• Key job responsibilities
• Identify, prospect, and recruit high-potential selling partners to Souq.com Marketplace.
• Effectively prioritize and lead a portfolio of selling partners to realize the product family's opportunities and goals (both Inputs/Outputs metrics).
• Be your seller partners' consultant, providing them with data-driven insights and advice to optimize their success and grow their business
• Identify key business opportunities of your categories via spotting popular brands, trends, and pricing to ensure managing the portfolio toward a growth plan
• Conduct deep dive analysis on issues affecting selling partners' business performance and provide the Voice of the Seller as an input into product development and process improvement.
• Work closely with selling partners, educating them about Amazon’s/Souq's high standards of Delivery and Customer Experience
• Track and report business development results, analyze data, interpret reports and information, and publish recommendations & action plans for your portfolio of selling partners.
• Partner with multiple stakeholders to align programs and initiatives to help drive the growth of your selling partners portfolio.
• Lead a variety of projects that drive growth and improve Customer Experience and Seller Experience in Egypt. Partner with regional teams to drive automation and scalability across organization.

Basic qualifications

• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelor's degree
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.