Program Manager - Adult Residential

Description

Program Manager, Adult Mommy-and-Me Residential Program

At The Center for Great Expectations (CGE), our Adult Mommy-and-Me Residential Program provides trauma-informed treatment and supportive services to pregnant and parenting women navigating substance use and co-occurring mental health challenges—all while keeping mothers and their children together.

We are seeking a Program Manager who is passionate about behavioral health, committed to trauma-informed care, and energized by the opportunity to lead a team and a program that makes a meaningful difference in the lives of women and families. This is an opportunity to shepherd CGE's Relational Recovery Model that has been thoughtfully developed and refined over the last few years. By promoting the use of the Relational Recovery Model, the Program Manager will shape the quality of care provided to residents, develop and support a dedicated team, build strong community partnerships, and foster an environment where residents can heal, grow, and work toward lasting independence.

Under the supervision of the CEO, the Program Manager provides leadership and operational oversight of the Adult Mommy-and-Me Residential Program, ensuring the program consistently delivers high-quality, compassionate care while remaining aligned with CGE's mission and goals. The ideal candidate is a compassionate and confident leader who can balance the needs of residents, staff, and the organization; build strong relationships; navigate challenging situations; and inspire a team to provide exceptional care every day.

PERFORMANCE STANDARDS:

1.) Perform all duties and demonstrate behaviors and attitudes consistent with the Mission Statement and Core Values of the organization, and the Nurtured Heart Approach.

2.) Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts.

3.) Be of good character and reputation; sufficient physical, mental, and emotional health to satisfactorily perform her or his job duties.

4.) Actively participate in safety programs of the organization by identifying potential risks and promoting client safety as well as environmental safety.

5.) Accomplish individual and team goals and objectives established by supervisor based on prior performance evaluation.

6.) Comply with HIPAA guidelines regarding client rights and confidentiality.

7.) Comply with documentation and training set forth by Human Resources.

8.) Actively participate in CGE's clinical research efforts by ensuring accurate and timely reporting for all assessments and evaluations.

CLINICAL, ADMINISTRTIVE OVERSIGHT & RESIDENT CARE:

• •Implement a trauma-informed substance abuse treatment program for pregnant and parenting women with co-occurring disorders.
• •Provide individual and group therapeutic sessions.
• •Participate in weekly multidisciplinary team conferences for development and revision of treatment plans.
• •Conduct assessment/intake of pregnant/parenting women with substance use disorders in order to ensure appropriate admission to the program.
• •Oversee delineation and removal of client privileges.
• •Lead and participate in program, committee and clinical staff meetings as indicated.
• •Facilitate appropriate discharge upon completion of program.
• •Ensure the delivery of proper case management for all residents, especially as it pertains to legal system and referral sources.
• •Maintain records as required by organization policies and regulatory/accrediting agencies. Ensuring that OOL plans of correction, licensing deficiencies and complaint reports are addressed as specified by OOL.
• •Maintain program census through effective liaisons with referral sources.
• •Maintain referral tracking, data collection and program service statistics.
• •Participate in establishment and implementation of program policies and procedures, including client’s rights and ensuring they are shared with governing authorities.
• •Participate in program evaluation and ongoing efforts to enhance quality of services and all operational functions such as managerial, personnel, fiscal and reporting requirements of the facility.
• •Attend relevant local and state meetings as a representative of the agency.
• •Oversee and conduct random drug screens.
• •Participate in and implement training programs to enhance teamwork, team collaboration, communication and program development.
• •Developing, implementing, and providing administrative oversight of a volunteer services program.
• •Provide clinical supervision to interns and/or CGE staff clinicians.
• •Facilitate residential groups and oversee weekly activities.

COMPLIANCE REQUIREMENTS

• •Provide administrative oversight of the facility.
• •Ensure the development, implementation and enforcement of all policies and procedures as required under this chapter, including client rights.
• •Plan and administer all operational functions including managerial, personnel, fiscal and reporting requirements of the facility.
• •Develop an organizational plan and ensure that facilities and services are consistent with the organization's mission, while monitoring their effectiveness.
• •Establish and implement a formal quality assurance program that is comprehensive and integrated with the facility's programmatic quality assurance plans and programs; address all levels of treatment programming and client care; ensure that all personnel are assigned duties based upon their education, training, competencies, and job description; while utilizing written, job-relevant criteria to make evaluation, hiring and promotional decisions.
• •Select and hire responsibility for all staff, as well as participate in the determination of staffing issues including, but not limited to, establishing and maintaining policies ensuring references, credentials and criminal history background checks of all prospective staff and making certain that they have been reviewed and verified; developing written policies regarding the employment of family members, past and present governing body members and volunteers; developing written policies regarding hiring staff with past criminal convictions and/or ethical violations that ensure that the convictions/violations do not impact staff ability to perform duties; and developing policies for assessing staff performance, determining employment and termination decisions.
• •Ensure the provision of timely staff orientation, education, and supervision.
• •Establish and maintain liaison relationships and communication with facility staff, service providers, support service providers, community resources and clients.
• •Oversee the development and implementation of policies and procedures, in conjunction with designated staff members, for the various services provided for in this chapter.
• •Ensure that appropriate policies and procedures developed and implemented under this paragraph are shared with the governing authority.
• •Ensure that admission interviews with clients are conducted in accordance with the facility's policies and procedures.
• •Implement and monitor the quality of all services provided at the facility, including the review of program outcomes available through NJSAMS.
• •When appropriate, share facility outcome data with relevant staff, DMHAS, the Department and, when necessary, the governing authority.
• •Ensure maintenance of the physical plant as necessary to ensure client and staff safety, and otherwise keep the facility in compliance with all applicable building, fire, and safety codes.
• •Establish policies and procedures for provision of emergency services to clients, including policies and procedures for broader-based emergency situations resulting from either internal incidents, external incidents, or natural disasters.
• •Such policies shall include guidelines for the immediate notification to the Department of such situations, a contingency plan with a minimum of explanation of timeframes for