Program Manager, Amazon Now

• Role Overview
• The L5 Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.

• Key Responsibilities
• Program Execution & Delivery

• Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously, driving end-to-end delivery from conception to implementation
• Develop and execute project plans, securing resources and managing implementation across cross-functional teams
• Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders
• Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
• Stakeholder Management & Collaboration

• Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives
• Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders
• Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements
• Influence without authority by building trust and consensus across multiple teams

• Key job responsibilities
• Operational Excellence & Process Improvement

• Identify pain points and opportunities for process optimization within dark store operations
• Drive continuous improvement initiatives using data-driven decision-making and root cause analysis
• Implement best practices and standardized processes to support scalability
• Manage Business Continuity Plan (BCP) situations and develop mitigation strategies
• Data Analysis & Reporting

• Use data and metrics to drive improvements and measure program success
• Conduct deep dives into operational metrics to identify trends and areas for improvement
• Create executive-level reports and presentations for senior leadership
• Track and report on Key Performance Indicators (KPIs) relevant to program objectives
• Launch & Scale Management

• Support new marketplace and dark store launches, coordinating with multiple teams
• Manage launch readiness activities including resource onboarding, fund transfers, and team coordination
• Document learnings from launches and scale initiatives to enrich organizational knowledge
• Drive strategic change across broader operations teams
• Basic Qualifications
• Bachelor's degree or 5+ years of relevant professional experience
• 3+ years of program or project management experience
• Strong analytical and quantitative skills with experience in data collection and root cause analysis
• 2-3 years of experience managing or participating in projects with multiple stakeholders
• Proficiency with MS Office Professional Suite, including intermediate to advanced Excel skills (Pivot Tables, VLookUps)
• Experience using data and metrics to determine and drive improvements
• Experience working cross-functionally with tech and non-tech teams
• Preferred Qualifications
• Experience in operations, logistics, supply chain management, or retail/e-commerce environments
• Lean Six Sigma certification or experience with process improvement methodologies (Kaizen, Six Sigma)
• PMP or similar project management certification
• Experience with SQL, data visualization tools (Tableau), or business intelligence platforms
• Experience in fast-paced, ambiguous environments requiring independent decision-making
• Strong written and verbal communication skills with ability to influence senior leadership

Basic qualifications

• - 3+ years of program or project management experience
• - 3+ years of working cross functionally with tech and non-tech teams experience
• - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• - Bachelor's degree
• - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• - Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

• - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• - 3+ years of driving process improvements experience
• - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• - Experience building processes, project management, and schedules

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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