Program Manager

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Office of Executive Assistant Commissioner, HQ Support Division, located in Washington, DC Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

In this position, you will serve as a second line Supervisory Program Manager over a major program area and/or critical program segment for which the scope and effect of the work have department-wide or government-wide impact. This position starts at a salary of $169,279.00 (GS-15, Step 1) to $197,200.00 (GS-15, Step 10). Typical duties include: Managing and directing all operations and facilities related to programs, policies, and new and continuing initiatives of OFO with operational functions that are worldwide Directing staff, in coordination with the EAC/senior leadership, to take necessary corrective steps or to make modifications to proposals ensuring compliance with policies or to provide improved results Determining programs that require closer review and evaluation Identifying operating problems, conflicting priorities, program deficiencies, and potential problem areas Serving as second line supervisor and directing subordinate supervisors concerning professional, technical, administrative, or comparable work GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Managing and directing major programs, policies, initiatives, operations, and facilities with department-wide or government-wide impact, including planning, evaluating, integrating, and coordinating program activities with senior leadership, program offices, and other internal and external stakeholders Establishing managerial and administrative objectives, developing long-range plans, identifying resource requirements, implementing policies and regulations, and assigning responsibility for accomplishment of organizational goals across divisions, offices, or program areas Reviewing program operations, staff proposals, performance measures, and organizational processes to assess effectiveness, identify trends, resolve deficiencies, recommend corrective actions, and improve productivity, efficiency, and mission outcomes Coordinating major staff actions, executive-level meetings, conferences, briefings, and sensitive issues involving nationwide program scope, including preparing leadership for decisions and representing the organization in discussions with agency officials, congressional staff, other government agencies, or external stakeholders Serving as a first-line supervisor by directing subordinate supervisors, exercising delegated personnel management authority, evaluating performance, resolving grievances or complaints, reviewing disciplinary matters, recommending awards, identifying training needs, and ensuring adherence to workforce management and equal employment opportunity requirements NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/01/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.