Program Manager

Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Trade, Trade Transformation Office (TTO), Client Services Division, located in Washington, DC or Ashburn, VA. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

In this position, you will serve as second line supervisor for client representatives that serve as the escalation point for complex system problems that the client is not able to resolve. You will support senior leadership by planning, evaluating, integrating, and coordinating initiatives within Office of Trade (OT). This position starts at a salary of $169,279.00 (GS-15, Step 1) to $197,200.00 (GS-15, Step 10) Typical duties include: Collaborating with CBP, partner government agencies, and the trade community to implement the most effective software solutions; Directing Office of Trade program staff and ensuring actions are consistent with overall Office of Trade direction; Representing CBP at industry conferences, local port association meetings, and other public forums on international trade and customs automated systems and developing and presenting updates on new and existing trade systems functionality to a variety of stakeholders. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

Qualifications

Experience: You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Supporting senior leadership by planning, evaluating, integrating, and coordinating major program initiatives, staff actions, policy activities, and operational priorities across organizational components within established timelines, milestones, and resource parameters. Resolving complex system integration and implementation issues by analyzing program requirements, identifying operational gaps, coordinating stakeholder input, and recommending system or process modifications aligned with measurable program objectives. Assuring integration of automated system initiatives with broader import, export, cargo processing, or operational business processes by mapping requirements, validating dependencies, coordinating deployment activities, and supporting effective program execution. Providing automated system user support by identifying, documenting, escalating, and coordinating resolution of complex system issues affecting internal users, external stakeholders, program offices, and operational business processes. Serving as a liaison with technical teams, program offices, senior officials, and system users by coordinating software deployments, addressing implementation challenges, managing procedural changes, and communicating priorities across cross-functional stakeholders. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/30/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.