Program Manager

DEPARTMENT: Claims

ROLE: Liability Program Manager

COMPANY: Carl Warren & Company, a Venbrook Company

COMPANY OVERVIEW:

Carl Warren & Company, a Venbrook Company, is a nationwide Third-Party Administrator (TPA) with deep roots in property and casualty claims, litigation management, and risk consulting. Since 1944, we’ve built our reputation by delivering trusted claims handling for both public and private sector clients.

At Carl Warren, we value relationships. We focus on service, accountability, and measurable results.

We offer:

• 401k with company match
• Medical, dental, vision, life, and disability insurance
• Paid Time Off (PTO)
• Paid holidays and sick leave
• Career development support
• Work-life balance and flexibility

JOB SUMMARY:

The Liability Program Manager is responsible for handling complex liability claims involving high dollar exposure, litigation, and coverage analysis. This role involves full life-cycle claims management, vendor oversight, legal coordination, and direct reporting to internal and external stakeholders.

You will manage strategy, lead execution, and ensure high-quality outcomes for key accounts.

KEY RESPONSIBILITIES

Claims Management & Strategy

• Investigate, evaluate, negotiate, and resolve complex liability claims
• Present files in roundtable discussions and formal claim reviews
• Monitor reserves for accuracy and timeliness
• Oversee claims to ensure quality aligns with performance targets
• Legal & Litigation Oversight

• Attend mediations, depositions, and trials as needed
• Direct defense counsel and support litigation strategies
• Interpret legal documents and manage litigation plans
• Vendor & TPA Oversight

• Oversee third-party adjusters and ensure proper claim handling
• Identify and manage vendor performance related to both expense and indemnity outcomes
• Stakeholder Communication

• Report claim updates to boards, claims counsel, and excess carriers
• Collaborate across departments and with external clients
• Travel as required
• Special Projects

Take on additional duties and assignments as business needs evolve

QUALIFICATIONS

• Minimum 10 years of P&C industry experience
• At least 10 years managing complex and litigated liability claims
• Bachelor's degree required; JD preferred
• Insurance designations (e.g., CPCU, AIC) a plus
• Adjuster licenses where required
• Proficient in Microsoft Office
• Strong written and verbal communication
• Ability to present and explain complex issues effectively
• Experience managing TPAs, defense counsel, and legal process
• KEY SKILLS

• Strong judgment in claim resolution strategy
• Skilled in analyzing risk and anticipating outcomes
• Excellent relationship building and collaboration skills
• Proactive communicator and decision-maker
• Demonstrates continuous learning and technical growth
• Understands full claims lifecycle and workflow

Salary up to $115k